- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Operational Service Delivery Manager.
Urgent! Operational Service Delivery Manager Job Opening In Wellington – Now Hiring Cubic
Business Unit:
Cubic Transportation Systems
Company Details:
When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation.
Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD).
Explore more on Cubic.com.
Job Details:
Job Summary:
We seek an
Operational Service Deliver Manager t
o lead service operations, align technology solutions with program objectives, and ensure seamless delivery of customer service contract demands.
Reporting to services and program leadership, this role drives service excellence by managing technical resources, resolving escalations, and integrating IT strategies into broader program initiatives to enhance performance and operational efficiency.
Key Responsibilities
Program & Service Management
Ensure exceptional customer service internally and externally.
Oversee service deliverables ensuring quality, schedule, and budget adherence.
Develop, document, and implement processes to streamline support activities.
Coordinate with global teams to meet contractual requirements.
Service Level Agreements, and Key Performance Indicators.
Manage change processes and environmental audits, per ITIL standards and best practicesx
Drive productivity through continual team and process improvement.
Team & Resource Coordination
Effectively assign and manage resources.
Lead local and remote teams, ensuring engagement and performance.
Conduct customer meetings to align program deliverables.
Promote IT service best practices.
Manage ticket queues, ensuring proper and timely updates.
Risk & Issue Management
Identify, track, and mitigate risks.
Point of contact and on-call resource for high priority issues (MI, P1, P2)
Resolve service issues and ensure compliance.
Monitor program health and adjust resources accordingly.
Reporting & Compliance
Provide regular program updates and performance reports.
Ensure adherence to company policies and regulatory requirements.
Create and distribute customer facing RCA documentation.
Manage program budgets and forecasts.
Create and manage documentation for customer environments.
Essential Requirements
Skills & Experience
10+ years of proven experience in technical program management and leadership
Strong expertise in IT infrastructure, networks, applications, and security
Proficiency in project management tools and methodologies
Excellent leadership, communication, and critical thinking skills
Qualifications
Essential
Computer Science, Business Information Management, or computer engineering degree, or equivalent
Desirable
PMP or equivalent certification
Personal Attributes
Highly organized with strong time management skills
Analytical, initiative-taking, and adaptable to changing demands.
Strong customer service orientation and teamwork focus
Meticulous with a drive for process improvement.
Minimum Job Requirements
Essential
Proven experience delivering end-to-end IT services within a program environment.
Proven experience in understanding and implementing solutions to customer challenges while delivering world-class service.
Demonstrated expertise in planning, evaluating, and implementing complex, integrated technology solutions.
Ability to manage multiple projects, conduct needs assessments, design systems, select technologies, and oversee business continuity planning, auditing, and risk management.
Condition of Employment:
Successful outcome of a National Police Check
New Zealand working rights
The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements.
Duties, responsibilities and requirements may change over time and according to business need.
#LI-DM1
Worker Type:
Employee
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Operational Service Potential: Insight & Career Growth Guide
Real-time Operational Service Jobs Trends in Wellington, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Operational Service in Wellington, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3216 jobs in New Zealand and 277 jobs in Wellington. This comprehensive analysis highlights market share and opportunities for professionals in Operational Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Cubic is currently hiring and seeking a Operational Service Delivery Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Operational Service Delivery Manager Jobs Wellington.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cubic adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Operational Service Delivery Manager Jobs New Zealand varies, but the pay scale is rated "Standard" in Wellington. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Operational Service Delivery Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Operational Service Delivery Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Operational Service Delivery Manager interview at Cubic, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Cubic's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Operational Service Delivery Manager is easy with New Zealand Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!