Urgent! MS Service Desk Agent Job Opening In Dunedin – Now Hiring NTT America Solutions, Inc.
**Want to be a part of our team?**
Job Profile Summary
The MS Service Desk Agent is the first point of contact for clients and vendors, accountable for taking calls, chat requests or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of the role.
Radford reference:
Responds to in-bound, routine customer telephone inquiries regarding products, services, order status, and other general questions.
Typically uses scripted dialogue and may escalate inquiry to product support, billing, sales or return/repair.
Logs calls and updates customer account records.
At higher levels, may be asked to provide responses to submitted questions through out-bound calling.
Survey Tip: Employees reported to this position are typically first tier customer support, with a narrow scope of responsibility.
**Working at NTT**
Job Description
We are currently looking for a **Service Desk Agent** to support the business in achieving its strategic objectives.
In this role, you will be the first line of contact for clients that use NTT’s services and you will play an important role in ensuring that a quality professional level of service is maintained and that clients are satisfied.
This is a great opportunity for an individual who has a real passion for technology and is looking for a foundation role to start their IT career with a multinational organization.
A strong interest in IT and the desire to learn and develop within the industry will help you succeed in this role.
**What we expect you to do**
+ Provide first point of contact for all calls into the service desk
+ Log Incidents into a Service Management Database and provide Level 1 Service Desk support
+ Diagnosing and resolving or escalating our client's queries
+ Diagnosis and implementation of short term fixes and escalation for second level support as required
+ Analyse incidents to identify root cause of problems and escalate via the call management system to appropriate resources
+ Ensure proper documentation is completed and call-logging system is accurately maintained for all incidents and service requests logged
+ Actively monitor the level of open incidents and ensure these are kept up to date
+ Continuously look for ways to improve and enhance service delivery for optimum client satisfaction
+ Ensure the Service Level Agreement is being met or exceeded by providing excellent customer service
+ Provide case status updates to our clients and affected end users
+ Maintain a knowledge base recording Problems and Known Error data, resolutions and workarounds
+ Learn, advocate and execute NTT’s global processes and procedures
**What will make you a good fit for the role?**
Is innovation part of your DNA?
Do you want to enable a connected future for people, organizations, and society?
Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue).
We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider.
Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.
We employ 40,000 people across 57 countries.
By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world.
Innovation is part of our DNA.
We believe it’s key to what makes us different.
So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world.
The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport.
Together we enable the connected future.
You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent.
A place where you will be at the heart of our success!
✨ Smart • Intelligent • Private • Secure
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Unlock Your MS Service Potential: Insight & Career Growth Guide
Real-time MS Service Jobs Trends in Dunedin, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for MS Service in Dunedin, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2714 jobs in New Zealand and 48 jobs in Dunedin. This comprehensive analysis highlights market share and opportunities for professionals in MS Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! NTT America Solutions, Inc. is currently hiring and seeking a MS Service Desk Agent to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: MS Service Desk Agent Jobs Dunedin.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NTT America Solutions, Inc. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a MS Service Desk Agent Jobs New Zealand varies, but the pay scale is rated "Standard" in Dunedin. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for MS Service Desk Agent typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for MS Service Desk Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your MS Service Desk Agent interview at NTT America Solutions, Inc., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NTT America Solutions, Inc.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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