Register Login

  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Get Resume Score
New Zealand Jobs Expertini

MS Service Desk Agent Job Opening In Auckland – Now Hiring NTT

MS Service Desk Agent

    New Zealand Jobs Expertini Expertini › New Zealand › Jobs › Auckland › Information And Record Clerks › Ms Service Desk Agent

Job description

JOB DESCRIPTION

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible.

We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.

Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Managed Services (MS) Service Desk Agent is a service desk resource and the first point of contact for clients and vendors.

This role is responsible for taking calls, chat requests, or tickets, and Mailbox management and handling resulting incidents or service requests.

The MS Service Desk Agent applies standard operating procedures, in line with expectations of the role.Key responsibilities:
  • Receives, logs, validates and diagnoses client requests, on the full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms, and processes.
  • Uses Managed Services product and process knowledge along with discretion to respond to tickets.
  • Provides client with a first call resolution, where possible, leveraging standard operating procedures or work instructions.
  • Flags the need for such content, when relevant articles are not available
  • Provides timely updates to clients, when requested, on any pending requests or tickets.
  • Works closely with resolver groups, and other functions, to ensure timely updates are sent to the client.
  • Produces breach and aging reports for tickets opened by the service desk.
  • Identifies gaps and shortcomings in the current processes, procedures, services and provides recommendations for improvement.
  • Uses sound judgment to escalate an issue to a higher level.
  • Ensures that a professional level of service quality is maintained and that clients are satisfied.
    • To thrive in this role, you need to have:
  • Ambitious self-starter who is passionate about IT.
  • Solid expertise at using sound judgment to escalate an issue to a higher level.
  • Methodical in approach to ticket resolution.
  • Demonstrates an ability to interact with a variety of stakeholders.
  • Demonstrates required integrity to ensure excellent client service and retention.
  • Team player with excellent attention to detail and client focused.
  • Effective verbal and written communication skills.
  • Ability to work in 24X7 shift structure, based on a defined roster.
  • Familiar with ITIL concepts.
  • Sufficient knowledge of network technologies (WAN, LAN, WLAN), Security, Cloud, Videoconference or Collaboration is an asset.

    • Academic qualifications and certifications:

  • ITIL v4 foundation certification and knowledge is preferable.

    • Desired experience:

  • Demonstrable related work experience in the Technology Industry and Call Center environment is preferred.

    • Workplace type:

    About NTT DATA
    NTT DATA is a $30+ billion trusted global innovator of business and technology services.

    We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.

    We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

    As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

    Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.

    We are also one of the leading providers of digital and AI infrastructure in the world.

    NTT DATA is part of NTT Group and headquartered in Tokyo.

    Equal Opportunity Employer
    NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.

    We are committed to providing an environment free of unfair discrimination and harassment.

    We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

    Join our growing global team and accelerate your career with us.

    Apply today.

    Third parties fraudulently posing as NTT DATA recruiters

    Required Skill Profession

    Information And Record Clerks


    • Job Details

    Unlock Your MS Service Potential: Insight & Career Growth Guide


    Real-time MS Service Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for MS Service in Auckland, New Zealand, highlighting market share and opportunities for professionals in MS Service roles.

    2718 Jobs in New Zealand
    2718
    492 Jobs in Auckland
    492
    Download Ms Service Jobs Trends in Auckland and New Zealand

    Are You Looking for MS Service Desk Agent Job?

    Great news! is currently hiring and seeking a MS Service Desk Agent to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NTT adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying New Zealand laws and regulations

    What Is the Average Salary Range for MS Service Desk Agent Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for MS Service Desk Agent?

    Key qualifications for MS Service Desk Agent typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for MS Service Desk Agent?

    To improve your chances of getting hired for MS Service Desk Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for MS Service Desk Agent Job Success

    NTT interview tips for MS Service Desk Agent

    Here are some tips to help you prepare for and ace your MS Service Desk Agent job interview:

    Before the Interview:

    Research: Learn about the NTT's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your MS Service Desk Agent interview at NTT, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NTT's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for MS Service Desk Agent Positions

    Setting up job alerts for MS Service Desk Agent is easy with New Zealand Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!