Urgent! Ms Service Desk Agent Job Opening In Auckland – Now Hiring Ntt
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible.
We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.
Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.
Your day at NTT DATA
The Managed Services (MS) Service Desk Agent is a service desk resource and the first point of contact for clients and vendors.
This role is responsible for taking calls, chat requests, or tickets, and mailbox management and handling resulting incidents or service requests.
The MS Service Desk Agent applies standard operating procedures, in line with expectations of the role.
Key responsibilities:
Receives, logs, validates and diagnoses client requests, on the full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms, and processes.
Uses Managed Services product and process knowledge along with discretion to respond to tickets.
Provides client with a first call resolution, where possible, leveraging standard operating procedures or work instructions.
Flags the need for such content, when relevant articles are not available
Provides timely updates to clients, when requested, on any pending requests or tickets.
Works closely with resolver groups, and other functions, to ensure timely updates are sent to the client.
Produces breach and aging reports for tickets opened by the service desk.
Identifies gaps and shortcomings in the current processes, procedures, services and provides recommendations for improvement.
Uses sound judgment to escalate an issue to a higher level.
Ensures that a professional level of service quality is maintained and that clients are satisfied.
To thrive in this role, you need to have:
Ambitious self-starter who is passionate about IT.
Solid expertise at using sound judgment to escalate an issue to a higher level.
Methodical in approach to ticket resolution.
Demonstrates an ability to interact with a variety of stakeholders.
Demonstrates required integrity to ensure excellent client service and retention.
Team player with excellent attention to detail and client focused.
Effective verbal and written communication skills.
Ability to work in 24×7 shift structure, based on a defined roster.
Familiar with ITIL concepts.
Sufficient knowledge of network technologies (WAN, LAN, WLAN), Security, Cloud, Videoconference or Collaboration is an asset.
Academic qualifications and certifications:
ITIL v4 foundation certification and knowledge is preferable.
Desired experience:
Demonstrable related work experience in the Technology Industry and Call Center environment is preferred.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services.
We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.
We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.
We are also one of the leading providers of digital and AI infrastructure in the world.
NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.
We are committed to providing an environment free of unfair discrimination and harassment.
We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.
Join our growing global team and accelerate your career with us.
Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason.
Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you.
All email communications from an NTT DATA recruiter will come from an @nttdata.com email address.
If you suspect any fraudulent activity, please contact us.
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Unlock Your Ms Service Potential: Insight & Career Growth Guide
Real-time Ms Service Jobs Trends in Auckland, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Ms Service in Auckland, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2715 jobs in New Zealand and 491 jobs in Auckland. This comprehensive analysis highlights market share and opportunities for professionals in Ms Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Ntt is currently hiring and seeking a Ms Service Desk Agent to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Ms Service Desk Agent Jobs Auckland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Ntt adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Ms Service Desk Agent Jobs New Zealand varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Ms Service Desk Agent typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Ms Service Desk Agent interview at Ntt, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Ntt's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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