MS Engineer (L3) Cyber Security

Job description

**Want to be a part of our team?**



The NTT Managed Services Team is a dynamic and high performing team supporting NTT’s client in a Managed / Outsourced Environment.



Your role is to perform a variety of 3rd level engineering activities to enable the delivery of complete Integrated Services Management across all ITIL disciplines, being Service Desk, Incident Management, Problem Management, Configuration Management, Change Management and Release Management.



This includes applying your analytical, reasoning & specialized technical expertise to investigate, isolate and rectify network incidents, identify the root cause and undertake problem management activities.

You will also be required to use these same skills to implement complex, large scale network changes within a structured change management framework, to perform release management and configuration management tasks in line with an ITIL compliant operations delivery structure.



To do this you will need to acquire a solid understanding of the NTT’s Integrated Services Management Operation “end-to-end”, to gain a thorough understanding of the customer’s specific business operations and how these apply to each of the specific ITIL disciplines.

It is this specific customer knowledge that will assist you to fulfil your duties and ensure you are an effective and autonomous member of the team.



You will need to demonstrate a high level of commitment, initiative, and ability in your work.

You should be a motivated self-starter with proven abilities to get the job done.

You should possess excellent communication skills, a strong IT background and be able to use these skills to deliver services within the ITIL driven Integrated Services Management environment.

You will be required to participate in the provision of on-call functions on a rotational basis.

You will also be required to perform network changes outside of normal business hours within time frames that are specified to reduce disruption to the customers business.



**Working at NTT**



**Requirements: Education, Training and Experience**



+ **Technical** **Mandatory**

+ At least 8 - 12 years of experience in a technical support environment working with Firewall **- Checkpoint, Fortinet** , Proxy - BlueCoat, Zscalar and f5 security products.



+ **Checkpoint certification CCSE, CCTE, CCSA** .

+ Good to have Fortinet Firewall skills with NSE4- NSE7 certification

+ Good to have Cisco CCNP/CCIE Security certification with good working experience in supporting Cisco ASA, FTD/IPS, ISE, AnyConnect VPN.



+ Strong knowledge to support, maintenance and troubleshoot any incident and request on Cisco ASA/Firepower/FTD, Cisco ISE, Juniper SRX in the complex enterprise environment.

+ Experience in supporting Web gateway technology from Zscaler ZIA, Symantec bluecoat web gateway.



+ Experience in supporting and strong knowledge on VPN technologies from Cisco Any Connect and Zscaler ZPA,

+ Experience in managing Compliance management tools like AlgoSec Firemon, Skybox.

+ Good knowledge of routing and switching protocols.





**Desirable**



+ Zscaler certifications and experience.

+ Cyber Security Tools for AlgoSec, and SIEM solutions Splunk, RSA envision.

Vulnerability Management tools like Qualys or Tenable.

+ Prior experience and/or training about the ITIL Services Framework

+ Knowledge of Clearswift email gateway.



+ Scripting skills with good command of Python.

+ Experience in supporting Splunk Log search head, running query.



+ Knowledge of Mitre framework.



**Key Skills** **Attributes**



+ Ability to lead the technical investigation, speak to the client in the incident discussion, clearly articulate the problem/incident statement and technical details.



+ Experience in managing large customers with multiple data centres and sites.

+ Strong team player collaborates with teammates and contributes towards team success.



+ Ability to work in a challenging and constantly changing environment.

+ Display a willingness to persevere with difficult tasks.



+ Demonstrate resourcefulness and sound judgement.

+ Good aptitude to learn and adapt to new security technology.



+ Strong customer service focus with an understanding of client expectations.

+ Strong communication- verbal, writing and interpersonal skills

+ Demonstration of NTT’s core values of Proactively, Teamwork, Professional Excellence, Partnership, and Personal Commitment.



+ High level of initiative, accountability, attention to detail and ability to follow process particularly Change Management.



**Key Roles and Responsibilities:**



+ Accept, manage, and update service requests to ensure contracted Service Level Agreements are met.



+ Provide remote technical support and Escalations within Managed Services’ ITIL aligned service delivery processes including Incident Management, Problem Management, Configuration Management, Change Management and Release Management

+ Manage, own and co-ordinate the technical resolution of incidents either remotely or onsite utilising Field Engineering resources

+ Accept, manage, and update service requests to ensure contracted Service Level Agreements are met.

+ Provide remote technical support and Escalations within Managed Services’ ITIL aligned service delivery processes including Incident Management, Problem Management, Configuration Management, Change Management and Release Management

+ Manage, own and co-ordinate the technical resolution of incidents either remotely or onsite utilising Field Engineering resources

+ Action P1 or Major incident escalation right away.



+ Plan, coordinate and implement complex network changes within customer specified change windows, adhering to a predefined ITIL change management framework.

This will include liaising with the customer, third party suppliers, vendors and partners to ensure minimal disruption to the

+ customer’s day-to-day business operations, and the provision of a seamless, coordinated delivery of services.



+ Plan, coordinate and execute release management activities within customer specified change windows, adhering to a predefined ITIL release management framework plan, coordinate and execute configuration management activities within customer specified change windows, adhering to a predefined ITIL configuration management framework plan, coordinate and execute life-cycle management activities within customer specified change windows, adhering to a predefined ITIL life cycle management framework Identity Known Errors and document these within the Known Errors Database

+ Maintain detailed knowledge of the clients’ environment(s), where applicable, by maintaining and updating relevant documentation such as Network Diagrams, Configuration Databases along with the process and procedural documentation.

+ Provide proactive, constant and clear communication on the status of incident/problem resolution between the client, NTT, and any other 3rd party supplier and vendors.



+ Escalate issues affecting the delivery of service to management

+ Conduct technical workshops for L1 & L2 engineers on regular basis.

+ Understand and manage the requirements of being part of a 24x7 on-call operation, including but not limited to, shift hand-over, operational advice, guidance, support, and escalation

+ Mentor the team members and guide them to grow in their roles and provide technical escalation support.



+ Understand the scope, delivery mechanisms and processes of all relevant Services delivered by Managed Services

+ Execution of the Managed Services business plan and strategies relating to Engineering

+ Facilitate effective and appropriate communication to all stakeholders to meet SLAs and expectations

+ Participate in the timely execution of our Business Continuity Plan

+ Develop Service Improvement Plans continuously.

+ Proactively invest time in self-education and provided training to ensure a comprehensive and current understanding of our tools, processes and the people that support our customers and our business.



+ Proactively support career development plans and KPI



**What will make you a good fit for the role?**



Is innovation part of your DNA?

Do you want to enable a connected future for people, organizations, and society?



Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue).

We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider.

Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.



We employ 40,000 people across 57 countries.

By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world.

Innovation is part of our DNA.

We believe it’s key to what makes us different.

So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world.

The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport.

Together we enable the connected future.





You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent.

A place where you will be at the heart of our success!

Required Skill Profession

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