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Urgent! Member Services Officer Job Opening In Auckland – Now Hiring Capricorn
A little about us
Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations.
Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier.
Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program.
We have a strong foundation in the automotive and machinery aftermarkets.
Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop.
Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers.
At Capricorn, we're about more than just products and services.
We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger - a Community which is connected and supported to make a difference, while having some fun along the way!
About the role
Are you ready to take the leap into a fast-paced, fun, and supportive team environment?
Whether you’ve worked in retail, hospitality, or any customer-facing role, this is your chance to step into the corporate world and grow your career with us!
What You’ll Be Doing
As a Member Services Officer you’ll be the friendly face (and voice!) behind our member and supplier support.
You’ll:
• Handle a mix of inbound and outbound communications via phone and email
• Use our internal systems (including Epicor and CRM) to manage and assist accounts
• Respond to enquiries within service level agreements and escalate where needed
• Collaborate with internal teams and members to resolve queries efficiently
• Keep detailed records of interactions and updates
• Support trade account payments and ensure call centre targets are met
What You Bring
We’re not looking for qualifications—we’re looking for resilience, a can-do attitude, and great communication skills.
If you’ve worked in a café, retail store, or any customer-facing role, we want to hear from you!
Bonus Points For:
• General IT and computing skills
• Experience with Microsoft Office
• Exposure to basic accounting principles (not essential)
A little on life at Capricorn
Our community at Capricorn always comes first, and a big part of that community is our team.
We genuinely believe that investment in our people is the key to everything that we do.
Joining our community is about more than just a job, so here’s what’s in it for you:
• Work flexibility – We’re all unique, and so are the ways in which we work.
Whether it’s flexible hours or WFH arrangements, we’ll work with you to find the best way for us to work together.
• Development Opportunities – your success is ours too.
We provide opportunities training and development that give you the tools you need to grow.
• Paid parental leave – during life’s most important times, we support both parents’ leave and their transition back to work.
• Get social – our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
• A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.
• A cherry on top – we’ve got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!
Sound like you’d be a good fit?
If you are ready to become part of a growing community and make a real impact, get in touch today.
For further information, support with your application and detail on Capricorn, please visit our website at capricorn.coop/careers
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Unlock Your Member Services Potential: Insight & Career Growth Guide
Real-time Member Services Jobs Trends in Auckland, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Member Services in Auckland, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2967 jobs in New Zealand and 616 jobs in Auckland. This comprehensive analysis highlights market share and opportunities for professionals in Member Services roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Capricorn is currently hiring and seeking a Member Services Officer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Member Services Officer Jobs Auckland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Capricorn adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Member Services Officer Jobs New Zealand varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Member Services Officer typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Member Services Officer, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Member Services Officer interview at Capricorn, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Capricorn's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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