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Manager - It Production Support (Ngemr) Job Opening In Queenstown – Now Hiring Synapxe


Job description

OverviewThis role will oversee IT production maintenance support.
The candidate will demonstrate the ability to work with a team that is responsible to ensure seamless service delivery in a fast-paced environment.
This role combines technical expertise, leadership, and process management to manage regular maintenance schedule, drive production tickets resolutions, and ensure operational efficiency.The role also includes ongoing professional development staying up-to-date with the latest software releases and patches.
A key requirement is certification in a Commercial Off-The-Shelf (COTS) product (Epic) suite relevant to the role, as well as a proven track record in maintaining production systems to ensure optimal performance.
Training and certification for the product will be provided.Role & ResponsibilitiesEnsure the availability, reliability, and performance of production environmentsCoordinate the resolution of high severity production issues by directing the appropriate support teams, and ensuring timely and accurate updates are provided to the incident reporting team, users, and senior management.
This includes providing regular, clear, and actionable status reports at each critical stage of the incident, ensuring stakeholders are informed of progress and resolution efforts in a timely mannerTroubleshoot, resolve, and escalate critical production issues, ensuring timely resolution within service level objectivesPerform root cause analysis, lessons learnt on issues and collaborate with internal teams to implement long-term fixesLead the triage of production incidents, driving resolution and ensuring customer satisfactionLead and manage planned maintenance activities such as product release updates, resilience testing exercisesStay current with product updates and patches, gaining certifications on COTS products to maintain expertise in relevant technologiesParticipate in bug fixing as part of professional development, enhancing technical skills and contributing to product stabilityCollaborate with build team to apply fixes and enhancements to the production environment while ensuring minimal disruptionMaintain in-depth knowledge and expertise in relevant COTS products and how they are integrated into the production environmentLead efforts to implement product upgrades, patches, and new features in alignment with company and industry standardsWork closely with vendors technical services and internal build teams to resolve product-related issues and ensure optimal configurationRequirementsBachelor's degree in Computer Science, Information Technology, or related field8-10 years of experience in IT production maintenance supportProven experience in managing service tickets, meeting SLAs, and working with technical teams in a fast-paced environmentStrong troubleshooting, problem-solving, and analytical skillsProven team player with good communication and interpersonal skills to collaborate with internal stakeholders and vendorsIn-depth knowledge of ITIL processes and best practices, particularly in incident management and SLA monitoringProficiency in system monitoring, ticketing systems, and issue tracking tools (e.g., ServiceNow)Ability to adapt quickly to new technologies and products while maintaining high service standardsITIL Foundation certification is a plusAdditional Information: This position requires on-call support or after-hours work as part of rostered duty or in the event of critical incidents or system failures.
The role offers opportunities for ongoing professional growth, including access to training resources, certifications, and cross-functional projects.Apply NowNOTE: It only takes a few minutes to apply for a meaningful career in HealthTech - GO FOR IT!!
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Unlock Your Manager It Potential: Insight & Career Growth Guide


Real-time Manager It Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Manager It in Queenstown, New Zealand, highlighting market share and opportunities for professionals in Manager It roles.

16221 Jobs in New Zealand
16221
549 Jobs in Queenstown
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Download Manager It Jobs Trends in Queenstown and New Zealand

Are You Looking for Manager It Production Support (Ngemr) Job?

Great news! is currently hiring and seeking a Manager It Production Support (Ngemr) to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Synapxe adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Manager It Production Support (Ngemr) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Queenstown. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Manager It Production Support (Ngemr)?

Key qualifications for Manager It Production Support (Ngemr) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Manager It Production Support (Ngemr)?

To improve your chances of getting hired for Manager It Production Support (Ngemr), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Manager It Production Support (Ngemr) Job Success

Synapxe interview tips for Manager   It Production Support (Ngemr)

Here are some tips to help you prepare for and ace your Manager It Production Support (Ngemr) job interview:

Before the Interview:

Research: Learn about the Synapxe's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Manager It Production Support (Ngemr) interview at Synapxe, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Synapxe's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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