- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Manager Customer Service Contact Centre.
Urgent! Manager Customer Service - Contact Centre Job Opening In Auckland – Now Hiring Westpac New Zealand
Manager Customer ServiceAuckland Contact Centre, working one weekend in 9.Watch this space — the future of client experience starts here.
This isn't just your entry into the bank leadership — it's the staircase to something greater.We're on the lookout for two strong, driven Contact Centre leaders — one permanent and one 12-month fixed term — to lead high-performing teams in our Auckland Contact Centre.Mo Te Turanga – About The RoleAs a key leader in the Contact Centre, you'll coach and empower a large team to deliver exceptional customer experiences.
You'll manage resources strategically, collaborate with other leaders, and ensure we meet service and skill level targets.You'll also play a pivotal role in leading initiatives that support growth, innovation, and transformation — helping us stay ahead in a fast-changing digital landscape.Nga mea kia whai angitu ahau – What do I need to be successful?
To Thrive In This Role, You'll BringProven leadership and coaching experience (3+ years)Expertise in managing a contact centre or similar fast-paced customer-facing teamStrong communication, networking, and interpersonal skillsDeep understanding of the financial services industryExperience leading change and driving continuous improvementA commitment to coaching and developing othersA business tertiary qualification (preferred)Knowledge of regulatory obligations and a focus on complianceWestpac Hei Wahi Mahi | Working at WestpacIn addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your bestAdditional purchased leave options up to 4 weeks per yearGrowth and development – we provide opportunities for development and promote internal mobilityRecognition - we recognise and reward our star performersSchool holiday subsidy - help you balance work and family during school holiday2 Volunteer days per yearKo matou tenei | Our OrganisationAt Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities.
For over 160 years we've been driven by our purpose to Create Better Futures Together.What makes us unique are the incredible people we're lucky enough to have walk through our doors every day.
The giant 'W' on our building doesn't just stand for Westpac – it says, double you.
We're a place that values, rewards and recognises individuality.Tono mai inaianei!
| Apply Now!
Apply today with your CV and Cover Letter.The people of Aotearoa, New Zealand hail from many cultures and backgrounds.
At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential.Mahi tahi tatou, kaha ake tatou | Together GreaterApplications Close: 12 October 2025
#J-18808-Ljbffr
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Manager Customer Potential: Insight & Career Growth Guide
Real-time Manager Customer Jobs Trends in Auckland, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Manager Customer in Auckland, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 17579 jobs in New Zealand and 3955 jobs in Auckland. This comprehensive analysis highlights market share and opportunities for professionals in Manager Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Westpac New Zealand is currently hiring and seeking a Manager Customer Service Contact Centre to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Manager Customer Service Contact Centre Jobs Auckland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Westpac New Zealand adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Manager Customer Service Contact Centre Jobs New Zealand varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Manager Customer Service Contact Centre typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Manager Customer Service Contact Centre, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Manager Customer Service Contact Centre interview at Westpac New Zealand, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Westpac New Zealand's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Manager Customer Service Contact Centre is easy with New Zealand Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!