Overview
We’re looking for a Lead Technical Analyst (Lead Application Specialist) to join our Enterprise Hub and take ownership of key platforms that support our banking environment—today and into the future.
You’ll play a crucial role in ensuring our systems are secure, stable, and scalable, while supporting delivery and innovation across the business.
Key responsibilities
- Support delivery of enterprise applications and platforms, ensuring they are secure, scalable, and aligned with business needs
- Monitor and improve the digital employee experience using tools such as Nexthink, analysing sentiment and performance data to proactively resolve issues
- Design and implement AI-enabled workflows that automate routine tasks and support strategic outcomes using existing tools including ServiceNow and Co-Pilot Studio
- Collaborate with IT teams across the Enterprise Hub to optimise the digital environment
- Lead technical analysis, design, and integration efforts across complex systems with multiple dependencies
- Develop and maintain dashboards, reports, alerts, and proactive monitoring capabilities
- Provide hands-on support and training for ServiceNow, NexThink and our AI tools
Role specifics
- Auckland/Wellington based opportunity
- Fixed Term Contract role – 18 Months
- Banking benefits, flexible working options and more
Key skills and experience
- Strong technical expertise across enterprise applications/platforms is preferred but not essential
- Hands-on experience across the full software development lifecycle (SDLC)
- Proven ability to lead technical analysis, design, and integration efforts
- Ability to communicate technical concepts to non-technical stakeholders
- Confident working with architects, engineers, suppliers, and product teams
- Experience working across business engagement or service management functions
- Ability to align platform delivery with strategic business outcomes
Bonus
- Experience mentoring engineers or leading small technical teams
- Experience with ServiceNow and Nexthink is highly advantageous
- Familiarity with ALM planning, and platform simplification
- Exposure to enterprise governance processes
- Experience designing and deploying AI-powered tools and automation strategies
Culture and benefits
We offer flexible working arrangements and a wellbeing day each quarter to support the wellbeing of our people.
Our benefits include discounted banking and a comprehensive package for new parents.
We are a certified B Corporation, a Pride Pledge partner, the first bank in Aotearoa to receive the Gender Tick, and an accredited Living Wage employer.
Application information
Apply now – we will be reviewing applications throughout the advertising period, and we reserve the right to withdraw the ad at any time.
Applications close Tuesday 21 October, midday.
Note: due to a high volume of applications, there may be a delay in our response.
Thank you for your patience.
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