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Lead Engineer - Application Support Job Opening In Auckland – Now Hiring Westpac New Zealand


Job description

Overview

Lead Engineer – Application Support at Westpac New Zealand.

The role supports critical banking systems, particularly the Transaction Lifecycle Management (TLM) application and reporting platforms.

Responsibilities

  • Provide Level 1–4 support, including after‑hours on‑call roster participation.

  • Own the end‑to‑end delivery lifecycle: gather business requirements, technical analysis, discovery, planning, vendor coordination, testing, and production deployment under an Agile framework.

  • Translate business needs into technical specifications and ensure alignment with reconciliation workflows.

  • Oversee testing artefacts, ensuring quality and compliance before business sign‑off.

  • Conduct root cause analysis, implement long‑term solutions to improve platform reliability and performance.

  • Maintain data pipelines for reliable ingestion, transformation, and reporting across reconciliation systems.

  • Lead SOX compliance, patching, upgrades, disaster‑recovery protocols, and certificate rollovers.

  • Identify and manage delivery or operational risks, communicate them clearly, and collaborate with stakeholders to mitigate impact.

  • Document requirements, technical specs, deployment plans, test results, support procedures, and change logs to ensure traceability and audit readiness.

  • Engage cross‑functional teams (architecture, ETL, business units) to deliver integrated solutions.

  • Drive automation initiatives that enhance operational efficiency and reduce manual effort.

  • Provide technical leadership and mentoring, guide support engineers, share best practices, and foster a culture of engineering excellence.

Qualifications

  • Experience in incident management, system monitoring, and application support (Level 1–4) and reporting platforms.

  • Strong understanding of reconciliation and investigation processes, Wrap Rec, payments, and banking products (Murex etc).

  • Experience with SaaS or cloud computing applications and reporting knowledge.

  • Proven track record in leading complex multi‑stakeholder initiatives with measurable business outcomes.

  • Hands‑on experience with system testing, test planning, and change/project management.

  • Strong judgment in recognizing and communicating risks early to mitigate impact.

  • Familiarity with SOX compliance, patching, upgrades, backup/recovery, disaster‑recovery testing, and certificate management.

  • Passion for driving automation strategies and continuous improvement initiatives.

  • Ability to lead and mentor engineers, and drive technical excellence.

Desirable Experience

  • Financial services or banking industry background (reconciliation, SWIFT, ISO20022, payments).

  • Experience with Azure or AWS, large‑scale distributed systems, and Agile delivery tools (Jira, Confluence, ServiceNow).

  • Project management and change management knowledge.

  • Experience with test automation.

  • Experience with SWIFT.

Tools

  • PagerDuty, PowerBI, CyberArk, SailPoint, Archer, BS11, Infoblox.

Benefits

  • 4 weeks standard holiday + 5 additional wellbeing days.

  • Up to 4 weeks additional purchased leave per year.

  • Banking benefits, insurance discounts, and superannuation scheme.

  • Growth and development opportunities, internal mobility.

  • Recognition and reward for star performers.

  • School holiday subsidy and 2 volunteer days per year.

Apply Now

We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities.

Your attitude and passion are as important to us as your experience, qualifications and capabilities.

Applications Close: 31 October 2025

#J-18808-Ljbffr

Required Skill Profession

Technical Support & Administration


  • Job Details

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Unlock Your Lead Engineer Potential: Insight & Career Growth Guide


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Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Lead Engineer in Auckland, New Zealand, highlighting market share and opportunities for professionals in Lead Engineer roles.

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Are You Looking for Lead Engineer Application Support Job?

Great news! is currently hiring and seeking a Lead Engineer Application Support to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Westpac New Zealand adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Lead Engineer Application Support Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Lead Engineer Application Support?

Key qualifications for Lead Engineer Application Support typically include Technical Support & Administration and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Lead Engineer Application Support Job Success

Westpac New Zealand interview tips for Lead Engineer   Application Support

Here are some tips to help you prepare for and ace your Lead Engineer Application Support job interview:

Before the Interview:

Research: Learn about the Westpac New Zealand's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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Final Thought:

To prepare for your Lead Engineer Application Support interview at Westpac New Zealand, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Westpac New Zealand's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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