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Urgent! Lead Engineer - Application Support Job Opening In Auckland – Now Hiring Westpac New Zealand

Lead Engineer Application Support



Job description

OverviewLead Engineer – Application Support at Westpac New Zealand.
The role supports critical banking systems, particularly the Transaction Lifecycle Management (TLM) application and reporting platforms.ResponsibilitiesProvide Level 1–4 support, including after-hours on-call roster participation.Own the end-to-end delivery lifecycle: gather business requirements, technical analysis, discovery, planning, vendor coordination, testing, and production deployment under an Agile framework.Translate business needs into technical specifications and ensure alignment with reconciliation workflows.Oversee testing artefacts, ensuring quality and compliance before business sign-off.Conduct root cause analysis, implement long-term solutions to improve platform reliability and performance.Maintain data pipelines for reliable ingestion, transformation, and reporting across reconciliation systems.Lead SOX compliance, patching, upgrades, disaster-recovery protocols, and certificate rollovers.Identify and manage delivery or operational risks, communicate them clearly, and collaborate with stakeholders to mitigate impact.Document requirements, technical specs, deployment plans, test results, support procedures, and change logs to ensure traceability and audit readiness.Engage cross-functional teams (architecture, ETL, business units) to deliver integrated solutions.Drive automation initiatives that enhance operational efficiency and reduce manual effort.Provide technical leadership and mentoring, guide support engineers, share best practices, and foster a culture of engineering excellence.QualificationsExperience in incident management, system monitoring, and application support (Level 1–4) and reporting platforms.Strong understanding of reconciliation and investigation processes, Wrap Rec, payments, and banking products (Murex etc).
Experience with SaaS or cloud computing applications and reporting knowledge.Proven track record in leading complex multi-stakeholder initiatives with measurable business outcomes.Hands-on experience with system testing, test planning, and change/project management.Strong judgment in recognizing and communicating risks early to mitigate impact.Familiarity with SOX compliance, patching, upgrades, backup/recovery, disaster-recovery testing, and certificate management.Passion for driving automation strategies and continuous improvement initiatives.Ability to lead and mentor engineers, and drive technical excellence.Desirable ExperienceFinancial services or banking industry background (reconciliation, SWIFT, ISO*****, payments).
Experience with Azure or AWS, large-scale distributed systems, and Agile delivery tools (Jira, Confluence, ServiceNow).
Project management and change management knowledge.Experience with test automation.Experience with SWIFT.ToolsPagerDuty, PowerBI, CyberArk, SailPoint, Archer, BS11, Infoblox.Benefits4 weeks standard holiday + 5 additional wellbeing days.Up to 4 weeks additional purchased leave per year.Banking benefits, insurance discounts, and superannuation scheme.Growth and development opportunities, internal mobility.Recognition and reward for star performers.School holiday subsidy and 2 volunteer days per year.Apply NowWe encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities.
Your attitude and passion are as important to us as your experience, qualifications and capabilities.
Applications Close: 31 October ****
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    Unlock Your Lead Engineer Potential: Insight & Career Growth Guide


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