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Urgent! Lead Dispatcher Job Opening In Auckland – Now Hiring Wrks Nz Ltd



Job description

Position OverviewThe Lead Dispatcher oversees the day-to-day coordination and performance of the dispatch team, ensuring that transport operations run efficiently, safely, and in line with company standards.
This role provides leadership and support to a small team of dispatchers, acting as the key link between Operations Management, drivers, and customers.
The Lead Dispatcher assists with workload management, problem-solving, and decision-making across all dispatch activities, while maintaining hands-on involvement in scheduling and customer communications.Key ResponsibilitiesTeam Leadership & Coordination• Lead and support a team of 3–4 dispatchers to ensure all transport jobs are planned andexecuted efficiently.
• Allocate daily dispatch duties, manage workload balance, and provide guidance oncomplex jobs or scheduling conflicts.
• Act as the first point of contact for escalation from dispatchers and drivers.
• Train, mentor, and develop dispatchers in line with company processes and standards.
• Monitor performance and accuracy of dispatch entries in Trifecta (or equivalent TMS).
Operational Delivery• Oversee daily job scheduling to ensure optimal use of trucks and drivers.
• Ensure all jobs are dispatched with correct details — time, location, load type, equipment, and driver requirements.
• Support the Operations Manager with planning for peak workloads, backloads, andregional scheduling.
• Monitor on-road performance, delays, and respond to unexpected issues such asbreakdowns, delays, or access problems.
• Liaise with customers to confirm delivery times, resolve issues, and maintain high servicestandards.Communication & Reporting• Communicate clearly with drivers, dispatchers, and management to ensure smoothworkflow.
• Provide input to operational improvement initiatives and cost efficiency reviews.
• Work closely with the Maintenance and Yard teams to align truck availability andmaintenance schedules.Systems & Compliance• Ensure accurate and timely data entry in Trifecta, EROAD, and related systems.
• Monitor compliance with fatigue management, route permits, and load restraintrequirements.
• Support adherence to company Health & Safety, Site Connect, and customer siterequirements.
• Maintain knowledge of company fleet capabilities and limitations.Skills & Attributes• Strong leadership and team coordination skills.
• Excellent communication and problem-solving abilities.
• High attention to detail with strong time management.
• Calm under pressure and able to make sound operational decisions.
• Proficient in transport management systems (e.g., Trifecta), EROAD, and Microsoft 365.• Customer-focused with a solutions-driven approach.Qualifications & Experience• Minimum 3–5 years' experience in transport dispatching or logistics coordination.
• Experience leading or mentoring staff in an operational environment.
• Strong knowledge of heavy transport, crane truck operations, or construction logisticspreferred.
• Understanding of NZTA regulations, CoR, and H&S compliance.
Reports To -Operations ManagerDirect Reports - Dispatchers (3–4 staff)


Required Skill Profession

Other General



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    Unlock Your Lead Dispatcher Potential: Insight & Career Growth Guide


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