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Urgent! Lead Dispatcher Job Opening In Auckland – Now Hiring Wrks Nz Ltd
Position OverviewThe Lead Dispatcher oversees the day-to-day coordination and performance of the dispatch team, ensuring that transport operations run efficiently, safely, and in line with company standards.
This role provides leadership and support to a small team of dispatchers, acting as the key link between Operations Management, drivers, and customers.
The Lead Dispatcher assists with workload management, problem-solving, and decision-making across all dispatch activities, while maintaining hands-on involvement in scheduling and customer communications.Key ResponsibilitiesTeam Leadership & Coordination• Lead and support a team of 3–4 dispatchers to ensure all transport jobs are planned andexecuted efficiently.
• Allocate daily dispatch duties, manage workload balance, and provide guidance oncomplex jobs or scheduling conflicts.
• Act as the first point of contact for escalation from dispatchers and drivers.
• Train, mentor, and develop dispatchers in line with company processes and standards.
• Monitor performance and accuracy of dispatch entries in Trifecta (or equivalent TMS).
Operational Delivery• Oversee daily job scheduling to ensure optimal use of trucks and drivers.
• Ensure all jobs are dispatched with correct details — time, location, load type, equipment, and driver requirements.
• Support the Operations Manager with planning for peak workloads, backloads, andregional scheduling.
• Monitor on-road performance, delays, and respond to unexpected issues such asbreakdowns, delays, or access problems.
• Liaise with customers to confirm delivery times, resolve issues, and maintain high servicestandards.Communication & Reporting• Communicate clearly with drivers, dispatchers, and management to ensure smoothworkflow.
• Provide input to operational improvement initiatives and cost efficiency reviews.
• Work closely with the Maintenance and Yard teams to align truck availability andmaintenance schedules.Systems & Compliance• Ensure accurate and timely data entry in Trifecta, EROAD, and related systems.
• Monitor compliance with fatigue management, route permits, and load restraintrequirements.
• Support adherence to company Health & Safety, Site Connect, and customer siterequirements.
• Maintain knowledge of company fleet capabilities and limitations.Skills & Attributes• Strong leadership and team coordination skills.
• Excellent communication and problem-solving abilities.
• High attention to detail with strong time management.
• Calm under pressure and able to make sound operational decisions.
• Proficient in transport management systems (e.g., Trifecta), EROAD, and Microsoft 365.• Customer-focused with a solutions-driven approach.Qualifications & Experience• Minimum 3–5 years' experience in transport dispatching or logistics coordination.
• Experience leading or mentoring staff in an operational environment.
• Strong knowledge of heavy transport, crane truck operations, or construction logisticspreferred.
• Understanding of NZTA regulations, CoR, and H&S compliance.
Reports To -Operations ManagerDirect Reports - Dispatchers (3–4 staff)
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Unlock Your Lead Dispatcher Potential: Insight & Career Growth Guide
Real-time Lead Dispatcher Jobs Trends in Auckland, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Lead Dispatcher in Auckland, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2798 jobs in New Zealand and 659 jobs in Auckland. This comprehensive analysis highlights market share and opportunities for professionals in Lead Dispatcher roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Wrks Nz Ltd is currently hiring and seeking a Lead Dispatcher to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Lead Dispatcher Jobs Auckland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Wrks Nz Ltd adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Lead Dispatcher Jobs New Zealand varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Lead Dispatcher typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Lead Dispatcher, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Lead Dispatcher interview at Wrks Nz Ltd, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Wrks Nz Ltd's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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