Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: IT Systems support analyst.
New Zealand Jobs Expertini

Urgent! IT Systems support analyst Job Opening In Gisborne – Now Hiring LeaderBrand

IT Systems support analyst



Job description

An opportunity has arisen within our LeaderBrand IT Team for an IT Systems Support Analyst.

This is a hands‑on position where you’ll play a key part in keeping our IT systems, networks, and services running smoothly.

Reporting to the Head of Information Technology, you’ll be the go‑to support person for our business—troubleshooting issues, assisting end‑users, and ensuring seamless system performance across the organisation.

This role is based in Gisborne.

About The Role

As an IT Systems Support Analyst, you’ll:

  • Provide 1st and 2nd level technical support to end‑users across our sites.

  • Respond to and resolve incidents and service requests via phone, email, chat, and ticketing systems.

  • Diagnose and troubleshoot hardware, software, network, and application issues.

  • Support user account and access management (Active Directory, Microsoft 365, MFA).

  • Assist with installation, configuration, and maintenance of desktops, laptops, mobile devices, and software.

  • Monitor systems and respond proactively to alerts, minimising downtime.

  • Liaise with external IT vendors and escalate complex issues to other IT teams when required.

  • Maintain clear documentation, contribute to the IT knowledge base, and support process improvement.

  • Promote security awareness and safe computing practices across the business.

You’ll be part of a dynamic and supportive team where no two days are the same—helping staff in offices, supporting farm operations across Gisborne, Pukekohe, and Christchurch, and contributing to continuous IT improvement

About You

You’ll be a skilled and motivated IT professional with at least 4 years of experience in IT support or a similar role.

We’re looking for someone who brings:

  • Proven experience with Office 365, Windows 11, Active Directory, backups, printers, MFA, and cybersecurity in a large enterprise environment.

  • A solid understanding of networking protocols (DNS, DHCP) and Microsoft Server installation/configuration.

  • Experience supporting mobile and VoIP services for end‑users.

  • Knowledge of VLAN, access points, RF units, cabling, switching, WAN, and ISP environments.

  • Hands‑on experience with Microsoft Office 365, SharePoint, and Power Platform.

  • Strong analytical and troubleshooting skills with a customer‑first mindset.

  • Excellent interpersonal skills—able to build relationships, explain technical info clearly, and remain calm under pressure.

  • A willingness to keep learning new technologies and supporting continuous improvement.

  • Relevant certifications (e.g., MCP, MCSE, BCS or equivalent) are an advantage.

At LeaderBrand, we work hard, go the extra mile for each other, and know how to have fun along the way.

If you’re passionate about technology, enjoy problem‑solving, and want to be part of a supportive, solutions‑focused team, we’d love to hear from you.

Please note: To be considered for this role you must have the legal right to work in New Zealand and be able to pass a pre‑employment drug test.

#J-18808-Ljbffr


Required Skill Profession

Database, Analytics & Bi



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your IT Systems Potential: Insight & Career Growth Guide


  • Real-time IT Systems Jobs Trends in Gisborne, New Zealand (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Systems in Gisborne, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1224 jobs in New Zealand and 5 jobs in Gisborne. This comprehensive analysis highlights market share and opportunities for professionals in IT Systems roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for IT Systems support analyst Job?

    Great news! is currently hiring and seeking a IT Systems support analyst to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at LeaderBrand adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying New Zealand laws and regulations
  • What Is the Average Salary Range for IT Systems support analyst Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Gisborne. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for IT Systems support analyst?

    Key qualifications for IT Systems support analyst typically include Database, Analytics & Bi and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for IT Systems support analyst?

    To improve your chances of getting hired for IT Systems support analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for IT Systems support analyst Job Success
    LeaderBrand interview tips for IT Systems support analyst

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the LeaderBrand's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your IT Systems support analyst interview at LeaderBrand, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the LeaderBrand's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for IT Systems support analyst Positions

    Setting up job alerts for IT Systems support analyst is easy with New Zealand Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!