It Systems Engineer [Tauranga]

Job description

This is an excellent opportunity to be part of a remarkable and professional team, for a generalist IT Systems Engineer – someone who thrives in multi-client environments, has a background in navigating complex systems, and possesses exceptional relationship skills.Join the Elite TeamElite Business Systems is a Technology Solutions Partner with branches in Hamilton, Tauranga, and Auckland.
Elite was founded in 1988 with a key focus on building long-term relationships, both within the Elite team, and also with clients and suppliers.
Our goal is to deliver comprehensive, integrated technology services that simplify and significantly enhance our clients' operations, improving their success through technology.About the RoleAs an integral part of our Tauranga-based team, you will directly engage with clients, Account Managers, and other technical team members, providing hands-on IT support and strategic guidance.
This role is ideal for a capable and confident IT Systems Engineer who can translate technical solutions into practical business outcomes that support our clients' success and contribute to strong long-term partnerships.
Your proactive style, coupled with a friendly and approachable demeanour, will enable you to deliver exceptional service while embodying the values and professionalism that Elite is known for.We're especially looking for someone who is confident with modern Microsoft cloud technologies such as Microsoft 365, SharePoint, and Power Automate.
While this role still requires a solid generalist IT background, your ability to identify and implement automation and collaboration improvements for clients will be a key asset.
We are increasingly helping clients streamline workflows using Power Automate and want to build further capability in this area.You'll also occasionally support our Remote Services team with first- and second-line requests during busy periods to help maintain our high level of responsiveness.Key Tasks and ResponsibilitiesEnsure the stability and efficiency of clients' IT environments under support agreements.Assume full responsibility for IT projects, driving them from initiation to completion with a focus on achieving defined outcomes.Offer immediate and effective technical support for service calls and tickets, ensuring high client satisfaction.Monitor and promptly respond to alerts through our ticketing system, RMM, and backup monitoring systems, minimizing downtime and potential disruptions.Collaborate with the Service Delivery Lead and Account Managers on escalations, ensuring a cohesive approach to problem resolution.Maintain meticulous client IT documentation, ensuring a reliable basis for ongoing support and seamless communication.Foster strong, enduring relationships with clients, placing their satisfaction and service quality at the forefront of your efforts.Address and manage IT issues proactively and reactively, with a commitment to continually enhancing our clients' IT environments.Ensure open and ongoing communication with clients and the team, fostering an environment of transparency and mutual understanding.Key AttributesA solid IT foundation backed by at least 5 years of experience, along with relevant degrees or certifications.Exceptional communication skills, with the ability to convey technical solutions in terms that resonate with clients and drive positive business outcomes.You take pride in delivering services that exceed expectations, reflecting your commitment to quality and client satisfaction.The ability to maintain composure and effectiveness in challenging situations, instilling confidence in clients with a cool-headed approach.Proven experience supporting modern SMB IT environments including hybrid cloud setups, Microsoft 365, user devices, and networking equipmentDemonstrated proficiency with complex networks and virtualization technology.Advantageous experience includes familiarity with ConnectWise Manage/Automate/ScreenConnect, IT Glue, HP servers/desktops/notebooks, Datto BCDR & StorageCraft, and proficiency in Microsoft Cloud technologies.Strong understanding of the Microsoft 365 ecosystem, including tools like Power Automate, SharePoint Online, and TeamsWhat's in it for YouBe part of a collaborative team that values innovation, personal growth, and professionalism.Competitive salary packageOpportunity for overtime and on-call workRemote access allowanceCompany vehicle for business useOpportunities for professional development, enhancing your skills and career path.Job PrerequisitesYou must hold a full New Zealand Driver's License.You must reside in the Tauranga area or be willing to relocate.You must be a NZ citizen or have a current NZ work or residence visa.You must have industry relevant certifications.You must have excellent English communications skills both in written and verbal.Join us at Elite Business Systems and be part of a team that values innovation, growth, and excellent service.
If you have the personality, experience, and ability to be successful in this position, then we're excited to meet you.Please note – to be considered for this role, you must have NZ experience, you must be living in NZ now, and you must hold NZ Residency orNZ citizenship(no exceptions).
You will be contacted if you are chosen for an interview.
We would like to thank all other applicants for your interest and wish you the very best in your search for a position.
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