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IT Support Team Lead Job Opening In Auckland – Now Hiring Xero


Job description

Join to apply for the IT Support Team Lead role at Xero

This is more than a management role; it’s an opportunity to own the IT service and be accountable for the entire IT journey of our New Zealand team.

Reporting to the Head of IT Operations, you will lead the internal IT function for the region, acting as the key driver of the technology experience for all our Xeros in New Zealand.

As part of a global leadership team that embraces a ‘think global, act local’ philosophy, you will work alongside your Team Leader peers and Engineering Leaders to foster the growth of a world-class IT team.

We are on a journey to transform our support model by moving beyond reactive fixes to dial up our human connection moments, and you will lead that charge.

If you are a passionate leader focused on empowering people through technology, this is your chance to make a significant impact.

What you’ll do

  • Lead & Develop: Attract, recruit, and retain a diverse and capable team.

    Act as a dedicated coach and mentor, supporting your team members in their personal career paths.

  • Be Hands-On: Drive your team to be successful in their roles while still getting your hands dirty with support when necessary.

  • Manage Stakeholders: Own and manage key stakeholder relationships across the New Zealand business, building trust and credibility at all levels.

  • Drive Excellence: Instill a customer-first mindset , take ownership for delivering on Service Level Objectives (SLOs) , and drive a continuous improvement mindset.

  • Act as an Escalation Point: Serve as the primary escalation point for regional challenges, navigating conflict in a positive and proactive way.

  • Ensure Smooth Operations: Anticipate needs and problem-solve across all business groups to ensure the smooth running of Xero's business operations

In order to be successful in this role, you will have

  • A proven track record of building, coaching, and leading high-performing Support teams using modern leadership techniques
  • Proven experience managing Support teams.

    IT teams a bonus, not a necessity.

  • Previous customer-facing experience where you have acted as an escalation point
  • Exceptional stakeholder management and relationship-building skills, with a proven ability to build trust and credibility
  • A drive for results, with experience managing to SLOs and a passion for data-driven continuous improvement
  • A natural curiosity and a love of learning ; you are a proactive problem-solver who can anticipate challenges and deliver solutions
  • A technical understanding of modern workplace technologies, including Google Workspace, Okta, JSM Ticketing, Slack, Jamf Pro is beneficial..

Why Xero?

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Seniority level

Seniority level: Not Applicable

Employment type

Employment type: Full-time

Job function

Job function: Information Technology

Industries: Software Development

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Required Skill Profession

Technical Support & Administration


  • Job Details

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Unlock Your IT Support Potential: Insight & Career Growth Guide


Real-time IT Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Support in Auckland, New Zealand, highlighting market share and opportunities for professionals in IT Support roles.

4199 Jobs in New Zealand
4199
693 Jobs in Auckland
693
Download It Support Jobs Trends in Auckland and New Zealand

Are You Looking for IT Support Team Lead Job?

Great news! is currently hiring and seeking a IT Support Team Lead to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Xero adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for IT Support Team Lead Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Support Team Lead?

Key qualifications for IT Support Team Lead typically include Technical Support & Administration and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for IT Support Team Lead?

To improve your chances of getting hired for IT Support Team Lead, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IT Support Team Lead Job Success

Xero interview tips for IT Support Team Lead

Here are some tips to help you prepare for and ace your IT Support Team Lead job interview:

Before the Interview:

Research: Learn about the Xero's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Support Team Lead interview at Xero, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Xero's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for IT Support Team Lead Positions

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