Urgent! It Support Team Lead Job Opening In Auckland – Now Hiring Xero
Join to apply for the IT Support Team Lead role at XeroThis is more than a management role; it's an opportunity to own the IT service and be accountable for the entire IT journey of our New Zealand team.
Reporting to the Head of IT Operations, you will lead the internal IT function for the region, acting as the key driver of the technology experience for all our Xeros in New Zealand.As part of a global leadership team that embraces a 'think global, act local' philosophy, you will work alongside your Team Leader peers and Engineering Leaders to foster the growth of a world-class IT team.
We are on a journey to transform our support model by moving beyond reactive fixes to dial up our human connection moments, and you will lead that charge.
If you are a passionate leader focused on empowering people through technology, this is your chance to make a significant impact.What you'll doLead & Develop: Attract, recruit, and retain a diverse and capable team.
Act as a dedicated coach and mentor, supporting your team members in their personal career paths.Be Hands-On: Drive your team to be successful in their roles while still getting your hands dirty with support when necessary.Manage Stakeholders: Own and manage key stakeholder relationships across the New Zealand business, building trust and credibility at all levels.Drive Excellence: Instill a customer-first mindset , take ownership for delivering on Service Level Objectives (SLOs) , and drive a continuous improvement mindset.Act as an Escalation Point: Serve as the primary escalation point for regional challenges, navigating conflict in a positive and proactive way.Ensure Smooth Operations: Anticipate needs and problem-solve across all business groups to ensure the smooth running of Xero's business operationsIn order to be successful in this role, you will haveA proven track record of building, coaching, and leading high-performing Support teams using modern leadership techniquesProven experience managing Support teams.
IT teams a bonus, not a necessity.Previous customer-facing experience where you have acted as an escalation pointExceptional stakeholder management and relationship-building skills, with a proven ability to build trust and credibilityA drive for results, with experience managing to SLOs and a passion for data-driven continuous improvementA natural curiosity and a love of learning ; you are a proactive problem-solver who can anticipate challenges and deliver solutionsA technical understanding of modern workplace technologies, including Google Workspace, Okta, JSM Ticketing, Slack, Jamf Pro is beneficial.
.Why Xero?
Offering very generous paid leave to use however you'd like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you'll do the best work of your life at Xero.Seniority levelSeniority level: Not ApplicableEmployment typeEmployment type: Full-timeJob functionJob function: Information TechnologyIndustries: Software Development
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Unlock Your It Support Potential: Insight & Career Growth Guide
Real-time It Support Jobs Trends in Auckland, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for It Support in Auckland, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4199 jobs in New Zealand and 693 jobs in Auckland. This comprehensive analysis highlights market share and opportunities for professionals in It Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Xero is currently hiring and seeking a It Support Team Lead to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: It Support Team Lead Jobs Auckland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Xero adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a It Support Team Lead Jobs New Zealand varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for It Support Team Lead typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your It Support Team Lead interview at Xero, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Xero's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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