Overview
IT Support Engineer (Break-Fix / Desktop Support) role at EIL Global.
Onsite support in Canterbury and Auckland regions in NZ; full-time and dispatch-based engagements.
Skills
- macos
- breakfix
- desktop support
- Point Of Sale (POS) Systems
- jamf
- autopilot
- imac
- motherboard
Key Responsibilities
- Perform break-fix support for desktops, laptops (Windows/macOS), iMacs, and POS devices.
- Diagnose and replace faulty hardware components: HDD, RAM, motherboard, screen, keyboard, fan, power supply, etc.
- Provide support for software installations, OS configuration, and minor troubleshooting.
- Install, configure, and troubleshoot POS terminals, receipt printers, barcode scanners, and card readers.
- Reimage systems using deployment tools or bootable media.
- Log all activities, time, and part usage in the ticketing system.
- Coordinate with L2/L3 teams for escalations or specialized tasks.
- Travel to client sites for onsite support within the assigned region.
- Ensure SLA compliance and customer satisfaction for each ticket.
- Maintain inventory of spare parts and tools.
Employment details
- Seniority level: Mid-Senior level
- Employment type: Contract
- Job function: Information Technology
How to apply
If interested, please share the following details along with your updated CV:
- Contact #:
- Email:
- Preferred Contact Time:
- Current Salary:
- Expected rate per hour:
- Current location:
- Visa/Citizenship:
Thank you,
Preethi Sampath
Project Coordinator
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