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It Service Desk Lead Job Opening In New Plymouth – Now Hiring Nes Fircroft


Job description

OverviewService Desk Lead — New Plymouth BasedThis well-established energy company are proud to be on a journey to help Aotearoa meet its target of net zero emissions by ****.
They are busy, and in this dynamic role we are looking for an experienced Service Desk Lead, to assist them with streamlining their operations further.This 6-month contract is responsible for leading their Service Desk team while ensuring the delivery of high-quality technical support services to their staff.
You will be responsible for the overall improvement of service delivery practices, mentoring staff (4), and driving operational excellence to improve overall performance.What You'll DoYou will be responsible for providing both in-house and outsourced technical support functions strategy to support their nationwide team while maintaining high quality service delivery across their entire IT support ecosystem.Specific responsibilities of the role include:Fostering a strong customer centric culture while promoting effective communication and collaboration between in-house and outsourced teams.Ensuring efficient incident resolution within agreed KPI's and the overall maintenance of desktop infrastructure.The planning and organizing of workloads, review processes, schedules and procedures to meet deadlines.Implementing and maintaining quality systems and processes to support the structure, growth and agility of their team including the development of progress reports, etc.An ability to change and adapt to a rapidly changing environment and to be always looking and challenging around continuous improvementQualificationsWhat You'll Bring:Energy, excitement and a real passion to work within this defining future sector in the energy industry!
You will have a relevant tertiary qualification in computer science, technology or similar.This is a fantastic opportunity to join this energised team and company to be at the top of the energy future!
We will only look at those with the current legal right to live and work in NZ.To apply for the above position please send a copy of your CV with a covering letter in full confidentiality or phone Bruce on ********** for further information.
#J-*****-Ljbffr

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Unlock Your It Service Potential: Insight & Career Growth Guide


Real-time It Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for It Service in New Plymouth, New Zealand, highlighting market share and opportunities for professionals in It Service roles.

3393 Jobs in New Zealand
3393
172 Jobs in New Plymouth
172
Download It Service Jobs Trends in New Plymouth and New Zealand

Are You Looking for It Service Desk Lead Job?

Great news! is currently hiring and seeking a It Service Desk Lead to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Nes Fircroft adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in New Plymouth. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Nes Fircroft interview tips for It Service Desk Lead

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To prepare for your It Service Desk Lead interview at Nes Fircroft, research the company, understand the job requirements, and practice common interview questions.

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