Join to apply for the Intermediate Network Engineer role at RWA People
Our client is a leading Kiwi-owned ICT solutions provider, delivering secure, reliable, and scalable business technology systems across New Zealand, specialising in end-to-end managed services, enterprise networking, and internet solutions.
What You'll Be Doing
Supporting and maintaining WAN and internet services for clients
Troubleshooting network issues (LAN, WAN, WiFi, firewalls, end-user connectivity)
Assisting in network installations, upgrades, and monitoring performance
Supporting end-user device networking (PCs, VoIP, mobile, remote access)
Maintaining firewall and security configurations – Fortinet preferred
Responding to support tickets and customer communications within SLA
Helping deliver projects and contributing to technical implementations
Creating documentation and staying up to date with vendor products
Participating in the on-call support roster (as required)
What You'll Bring
2-4 years of experience in a Network Support or Engineering role
Proven experience in a Managed Services Provider (MSP) or similar IT services business
Solid understanding of IP networking, routing/switching, and WiFi
Experience with Fortinet firewalls (NSE certifications a bonus)
Strong documentation, time management, and customer service skills
Comfortable working across multiple clients, vendors, and technologies
Proactive attitude and ability to troubleshoot and elevate when needed
Desirable Skills
Fortinet NSE 4 or higher
Familiarity with ISP platforms
Understanding of VLANs, DNS/DHCP, and SD-WAN technologies
Microsoft and Windows
What You'll Get
Be part of a Kiwi success story focused on quality and innovation
Work alongside experienced senior engineers and learn from the best
Support for certifications and ongoing professional development
A variety of challenging and rewarding client projects
Competitive salary based on experience
Friendly, down-earth company culture
*You must currently be residing in New Zealand with full working rights to be considered for this role*
Location: Auckland, New Zealand
#J-*****-Ljbffr