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Job Type: Permanent - Full Time
Location: Central Wellington
Job Category: Education & Training
Job Description
Support people to access the help they need, when they need it most.
At Skills Group, you'll make a meaningful impact every day by connecting individuals and workplaces with trusted mental health and wellbeing support through our Instep Employee Assistance Programme (EAP).
Why you'll love this role
Facilitate and coordinate access to counselling and psychological support for employees across Aotearoa
Respond to incoming calls, assess client needs, and ensure timely connections with providers
Provide care and coordination following critical incidents in the workplace
Maintain accurate case notes and always uphold confidentiality
Collaborate closely with clients, providers, and employers in a supportive, values-driven environment
Desired Skills And Experience
A qualification in psychology, counselling, social services, or a related field (or equivalent experience)
Experience in case management, wellbeing services, or client support
Strong communication skills and confidence speaking with people in distress
Excellent attention to detail and computer literacy
An empathetic, professional approach and commitment to high-quality client care
What you'll bring
A qualification in psychology, counselling, social services, or a related field (or equivalent experience)
Experience in case management, wellbeing services, or client support
Strong communication skills and confidence speaking with people in distress
Excellent attention to detail and computer literacy
An empathetic, professional approach and commitment to high-quality client care
What's In It For You
Two paid learning hours weekly
Birthday leave and flexible work options
Discounts on healthcare, insurance, and Skills courses
A culture grounded in our vital signs - joy, manaakitanga, grow, and bold
About Skills Group
At Skills Group, our mission is simple but bold: to maximise human potential and prepare a future-fit workforce.
We're more than an education provider, we're a community where everyone feels valued, empowered, and supported.
Our Guiding Whakatauki Encapsulates This
Ko te manu e kai ana i te miro nona te ngahere, ko te manu e kai ana i te matauranga nona te ao.
The bird who eats the miro berry, the forest is theirs.
The bird who consumes knowledge, the world is theirs.
Apply now to make a real difference in workplace wellbeing across Aotearoa.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Business Consulting and Services
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