Urgent! Head Of Customer Remediation Execution Job Opening In Auckland – Now Hiring Asb Bank
At ASB, we're all about doing what we can to help our customers get One Step Ahead by giving them the tools they need to manage their lives and plan for their families and future.Are you passionate about getting things right for customers and driving excellence in remediation delivery?
You might just be the missing piece to our puzzle.
Our ASB whanau is all about empowering each other to make a real difference in Aotearoa, and we're looking for someone to lead our execution of customer remediation activity.
We're a team that values your unique perspective and skills, and we're excited to see how you can help us achieve our goals.Our ideal candidate is someone who brings proven leadership in complex remediation and operational delivery environments.
As the Head of Customer Remediation Execution, you'll be responsible for the enterprise-wide delivery of customer remediation that restores customers to their rightful position.
You'll ensure the consistent application of ASB's remediation principles, policies, and processes, and drive capability uplift across the remediation team.You'll work closely with the Remediation Centre of Excellence and key stakeholders—including Line 2 Compliance and the Conduct Risk team—to ensure each project approach aligns with relevant policies, principles, and processes.
Your work will involve tracking remediation progress, proactively identifying blockers, and escalating risks through appropriate channels to ensure timely resolution and governance oversight.
You'll champion consistency and quality across ASB's remediation portfolio by embedding best practice standards and ensuring alignment with enterprise-wide expectations.Whether it's establishing ownership models, engaging cross-functionally with Product, Compliance, Legal, Finance, Technology, and Marketing teams, or representing remediation execution at senior leadership forums and risk committees, you'll be at the forefront of driving remediation outcomes for our ASB whanau.As a seasoned remediation leader, here's what you bring to the table:Proven leadership in complex remediation and operational delivery environmentsDeep understanding of regulatory expectations, consumer law, and industry codes of practiceStrong stakeholder engagement and governance capabilityExperience in data-driven remediation methodologies and cross-functional delivery modelsProject management and project delivery expertise across the project lifecycle (from set-up, scoping, establishing the plan, analysis, remediation action), including awareness of agile ways of workingCommercial acumen: Ability to assess the financial impact and discuss this with senior managementCourage to challenge the status quo—you're not afraid to speak up and drive change when it's neededHe aha ta matou | What can we offerWhat is important to you is important to us.
We support your wellbeing in meaningful ways, including comprehensive health insurance, wellness initiatives, parental and flexible leave, and customisable benefits to suit your lifestyle.Bring your whole self to work every day.
Whether you're into scrap booking, spontaneous karaoke sessions, or just hanging out with the family, ASB is working hard to create a culture where everyone feels safe, included and part of our shared purpose of helping Kiwi get one step ahead.The whole one step ahead thing applies to you, too.
With mentorship, flexible learning pathways, and opportunities to deepen your expertise, ASB is a place where you can take on exciting challenges and step forward to reach your goals, both in and out of office.Me pehea te tona | How to apply?
We know great people come from all sorts of backgrounds, and you don't need to tick every box to apply.
What matters most is you bring your unique strengths and enthusiasm to the team.To be considered, all applications need to go through our online career channels and will be treated with confidentiality.
Check out the position description to find out more.We appreciate the time and effort you put into applying and will keep you updated throughout the process.To serve a diverse community, we need a diverse organisation.
We encourage applicants from all backgrounds who bring unique perspectives and thinking styles that add to the culture and performance of our team.
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Unlock Your Head Of Potential: Insight & Career Growth Guide
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Great news! Asb Bank is currently hiring and seeking a Head Of Customer Remediation Execution to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Head Of Customer Remediation Execution Jobs Auckland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Asb Bank adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Head Of Customer Remediation Execution Jobs New Zealand varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Head Of Customer Remediation Execution typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Head Of Customer Remediation Execution interview at Asb Bank, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Asb Bank's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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