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Guest Service Agent/Duty Manager Job Opening In Queenstown – Now Hiring Accor Hotels

Guest Service Agent/Duty Manager

    New Zealand Jobs Expertini Expertini › New Zealand › Jobs › Queenstown › Other General › Guest Service Agent/duty Manager

Job description

Company Description
Why work for Accor?

We are far more than a worldwide leader.

We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit / Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
$***** to $***** per hour
Minimum 30 hours per week guaranteed
Guest Service Agent and Guest Service Agent/Duty Manager positions available
About us
Situated on a unique vantage point with breath taking views over Lake Wakatipu and the Remarkables Mountain range, Mercure Queenstown Resort offers 148 guests rooms, two restaurants, a lounge bar and conference facilities.
We are growing our diverse team and are looking for a Guest Service Agent/Duty Manager to join our front office team.
About the role
Reporting to the Front Office and Reservations Manager the incumbent will ensure that the highest level of customer satisfaction and service is offered to our guest, whilst assisting in the management of the day-to-day operation of the Front Office, phones, portering and night audit functions.
You will ensure that service standards are maintained in these areas, profitability maximised and guest needs met.
You will also be required to support the management of the department in the absence of the front office manager and lead the department as needed.
Responding to guest requests for assistance and information in a timely and efficient manner and being confident in your ability to sell and inform guests about local activities and popular tourist attractions, also forms part of the key responsibilities of the role.
Key responsibilities include:
Provide efficient, friendly and professional service to all guests.
Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
Cover Duty Manager shifts as required, including weekends and public holidays, as well as the occasional night manager shift.
Excellent leadership skills, confident to train new team members effectively in department and hotel operations.
Lead by example guiding the team through active use of Accor values and code of conduct.
Actively supervise the sale and supply of alcohol in line with current legislation.
Deputise in the absence of the Front Office Manager.
Qualifications
About you
You bring excellent communication skills and the cultural awareness needed to manage and motivate a diverse team.
You thrive in a team environment and love to roll up your sleeves, stepping into hotel operations to lend a helping hand when needed.
With a sharp eye for detail, you approach challenges diplomatically, always striving for win-win solutions.
You are a master at juggling multiple tasks, staying organised and efficient no matter the situation.
Curiosity drives you, and you are always looking for innovative ways to improve how things get done.
If you are familiar with Opera/Opera Cloud or similar guest reservation systems, that is a definite plus!
An LCQ certificate, along with a manager certificate, will be required (or the willingness to obtain one) for the GSA/Duty Manager position.
We are looking for someone flexible to work across a 7-day rotating roster, including weekends and Public Holidays.
Additional Information
Benefits of working at Mercure QT Resort
Work Your Way - Speak with us about your desired work life balance and make it a reality!
Free use and access of our gym, saunas, hot tubs and swimming pool.
Meals provided while on duty.
Accommodation discounts & Free Anniversary Stay.
Employee Assistance Program.
Fantastic career growth opportunities.
Ability to make a difference through our Corporate Social Responsibility activities.
Employee benefit card offering discounted rates with Accor worldwide.
Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
#J-*****-Ljbffr

Required Skill Profession

Other General


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Unlock Your Guest Service Potential: Insight & Career Growth Guide


Real-time Guest Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Guest Service in Queenstown, New Zealand, highlighting market share and opportunities for professionals in Guest Service roles.

3277 Jobs in New Zealand
3277
115 Jobs in Queenstown
115
Download Guest Service Jobs Trends in Queenstown and New Zealand

Are You Looking for Guest Service Agent/Duty Manager Job?

Great news! is currently hiring and seeking a Guest Service Agent/Duty Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Accor Hotels adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Guest Service Agent/Duty Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Queenstown. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Guest Service Agent/Duty Manager?

Key qualifications for Guest Service Agent/Duty Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Guest Service Agent/Duty Manager?

To improve your chances of getting hired for Guest Service Agent/Duty Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Guest Service Agent/Duty Manager Job Success

Accor Hotels interview tips for Guest Service Agent/Duty Manager

Here are some tips to help you prepare for and ace your Guest Service Agent/Duty Manager job interview:

Before the Interview:

Research: Learn about the Accor Hotels's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Guest Service Agent/Duty Manager interview at Accor Hotels, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Accor Hotels's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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