Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Guest Service Agent.
New Zealand Jobs Expertini

Urgent! Guest Service Agent Job Opening In Queenstown – Now Hiring HIND Management



Job description

Who We Are | Ko Wai Matou

If you are passionate about service and have a smile to match, we are seeking a Guest Services Agent.

We are looking for an enthusiastic applicant who understands the meaning of great guest service, team work and attention to detail.

A team player who enjoys the hospitality industry and wants to further their career.

This role covers different shifts during the week, weekends and public holidays.

You will need to be flexible to work all rostered days and have at least two years of relevant experience OR NZQF level 2 or 3 (ANZSCO Skill Level 4).

This role requires you to do porter duties from time to time and assisting in other areas of the hotel as needed.

This is a Full time role (Minimum 30 hours per week) based at Sudima Queenstown Five Mile Hotel and the rate is $ to $26 per hour.

The Role | Te mahi

This position of Guest Service Agent requires a hospitality professional with a level head, professionalism, and the ability to make our guests welcome with exceptional service.

This role is full time (30 hours guaranteed per week), shifts will range from early, late and night shifts across a 24-hour period, 7 days a week, you may be required to complete some overnight shifts, this has an additional wage allowance.

From checking guests in/out, assisting with baggage, to dealing with guest queries and complaints, this varied position will require exceptional communication skills and the ability to think on your feet.

You will be confident in your decision-making and have a strong focus on Health and Safety.

Responsibilities | Ngā haepapa

  • Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services.

  • Greeting and welcoming visitors, and directing them to the appropriate person
  • Arranging and recording details of appointments
  • Answering inquiries and providing information on the goods, services and activities of the organisation
  • Answering, connecting and transferring telephone calls
  • Receiving and resolving complaints from clients and the public
  • Receiving and distributing correspondence, facsimile messages and deliveries
  • Maintaining the reception area
  • May perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying
  • Advising on and arranging reservations and accommodation
  • Record all luggage stored in an orderly manner
  • Must be updated on the knowledge of all room categories and amenities
  • ix small maintenance issues in the rooms Responsible for the Front Office operations and guest satisfaction of the departments
  • Assist with guest enquiries
  • Ensure guest messages, dry cleaning are delivered in a timely manner.

  • Assist other departments in the successful operation of the business with a key focus on: guest service, guest relations and yield management.

  • Regularly inspect the lobby and public area to ensure that the standards of the Hotel are maintained and comfortable for guests, clients as well as employees.

  • Provide guest advice and assistance with tour bookings, restaurant, activities and directions
  • Requirements

    About you | Ko koe tenei

  • Have flexibility to work across a range of rostered shifts that can include weekends and public holidays
  • Shifts will range from early, late and night shifts across a 24-hour period, 7 days a week
  • Ability to prioritise, work to deadlines and remain composed under pressure
  • Committed to continuing professional development
  • NZQF level 2 or 3 (ANZSCO Skill Level 4)
  • OR atleast two years of relevant experience may substitute for the formal qualifications listed above.
  • Confident, well-motivated, enthusiastic and determined
  • Exceptional attention to detail
  • Approachable and flexible & a team player
  • Ability to prioritise, work to deadlines and remain composed under pressure
  • Committed to continuing professional development
  • Benefits

    He kura te tangata - We are all valued

  • Discounts at our hotels, restaurants and spas across our network
  • Staff, family and friends rates at our hotels
  • Free onsite parking
  • Excellent reward & recognition events
  • Service and anniversary gifts and benefits
  • Wellbeing programme including Health insurance discounts
  • Paid training and individual Employee Development Plans
  • Training towards NZQA qualifications and our very own online digital learning platform
  • Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
  • Who We Are - Ko Wai Mātou

    Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together.

    As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

    We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture.

    We live and breathe Manaakitanga, hospitality is at the heart of all that we do.

    As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!

    Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses.

    As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.

    Above all, we’re looking for positive people.

    Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.


    Nau mai, haere mai, tauti mai!

    Hind Management is committed to accessibility.

    Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at .

    We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

    At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees.

    We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates.

    Our hiring process is fully accessible and designed to ensure equity for everyone.

    Please let us know how we can support you in presenting your best self.

    E manawanui ana tātou - We care 

    Ka mahi tahi tātou - We work together 

    Ka whai tātou i te tika - We do the right thing 

    He kura te tangata - We are all valued 


    Required Skill Profession

    Information And Record Clerks



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Guest Service Potential: Insight & Career Growth Guide


    • Real-time Guest Service Jobs Trends in Queenstown, New Zealand (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Guest Service in Queenstown, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3277 jobs in New Zealand and 115 jobs in Queenstown. This comprehensive analysis highlights market share and opportunities for professionals in Guest Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Guest Service Agent Job?

      Great news! is currently hiring and seeking a Guest Service Agent to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HIND Management adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying New Zealand laws and regulations
    • What Is the Average Salary Range for Guest Service Agent Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Queenstown. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Guest Service Agent?

      Key qualifications for Guest Service Agent typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Guest Service Agent?

      To improve your chances of getting hired for Guest Service Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Guest Service Agent Job Success
      HIND Management interview tips for Guest Service Agent

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the HIND Management's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Guest Service Agent interview at HIND Management, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the HIND Management's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Guest Service Agent Positions

      Setting up job alerts for Guest Service Agent is easy with New Zealand Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!