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Urgent! Guest Service Agent Job Opening In Queenstown – Now Hiring Hilton

Guest Service Agent



Job description

** Working for Hilton **
Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views.

Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.
Our unique location here in Queenstown offers our guests two hotels from the Hilton brand to choose from - _Hilton Queenstown Resort & Spa_ and _DoubleTree by Hilton Queenstown,_ and our Team Members get to work across both properties.
Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties.

Hilton has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories and an award-winning customer loyalty program, Hilton Honors.

And, our amazing Team Members are at the heart of it all!
** What will I be doing?

**
In your new role as Guest Services Agent you will ensure brand service standards are met to the highest quality to ensure our guest’s experience meets their expectations of the Hilton brands.

Reporting to the Front Office Manager, you will enjoy working as part of a large team on a rotating roster, in a fast-paced environment.
Specifically you will perform the following tasks to the highest standards:
+ Provide a warm and welcoming check in/out experience for every guest, every time
+ Manage guest queries and feedback in a genuine and professional manner
+ Inform our guests of all the extraordinary activities Queenstown and the surrounding region has to offer
+ Use your influencing skills to upsell products and services to maximize our sales revenues
+ Use your unique personality to bring the Light & Warmth of Hospitality to the Front Office
**What are we looking for?**
In your new role, you will be working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Minimum 6 months experience in a front office or concierge department
+ Experience in a 5 star environment
+ A passion for contributing to and enhancing guest experiences
+ Intermediate computer proficiency
+ Well-presented, organised and calm personality
+ Dedication and commitment to hospitality, leadership and team work
+ Fluent English essential, additional languages an advantage
**Thrive at Hilton**
Thrive at Hilton is our Team Member Value Proposition.

It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet Team Member’s professional needs.As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.See how this innovative program could help you achieve your personal dreams:
+ Workplace flexibility (work life balance)
+ Professional leadership development framework
+ Worldwide career opportunities
+ Access to Hilton University and over 5000 online learning programs
+ Free events and activities
+ Discounted gym membership
+ Discounted childcare
+ Free staff meal and daily dry-cleaned uniform
+ Discounted accommodation and food & beverage rates globally
+ Participate in ongoing recognition programs
+ Diverse by nature and inclusive by choice
+ Support to participate in a variety of local volunteer activities
+ Fast track to Hilton Honors Silver status
When you pursue a career at Hilton, you are part of a unique global enterprise characterised by the closeness of its Team Members.

Wherever you are in the world, you share a special connection and sense of community that makes #TeamHilton a great place to be your best.

Get insights into work at Hilton, and see what our Team Members have been up to by searching @hiltoncareers on Facebook, LinkedIn and Instagram.
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Agent_
**Location:** _null_
**Requisition ID:** _HOT0C0V2_
**EOE/AA/Disabled/Veterans**


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    Unlock Your Guest Service Potential: Insight & Career Growth Guide


  • Real-time Guest Service Jobs Trends in Queenstown, New Zealand (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Guest Service in Queenstown, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3275 jobs in New Zealand and 115 jobs in Queenstown. This comprehensive analysis highlights market share and opportunities for professionals in Guest Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Guest Service Agent Job?

    Great news! is currently hiring and seeking a Guest Service Agent to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hilton adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying New Zealand laws and regulations
  • What Is the Average Salary Range for Guest Service Agent Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Queenstown. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    Key qualifications for Guest Service Agent typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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  • Interview Tips for Guest Service Agent Job Success
    Hilton interview tips for Guest Service Agent

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Hilton's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
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    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Guest Service Agent interview at Hilton, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hilton's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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