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Urgent! Guest Service Agent Job Opening In Queenstown – Now Hiring Accor



Job description

Peppers Beacon is located a short five-minute walk from the centre of Queenstown, also known as the “Adventure Capital” of New Zealand.

With uninterrupted lake front views of Lake Wakitipu and stunning mountain ranges, Peppers Beacon offers a range of accommodation from hotel style rooms to large multi-level apartments and a breakfast room for guests to start their day.

During your down time, there is no short of activities to choose.

From skiing to bungy jumping, for that adrenaline rush or if vineyards and scenic tours are more your speed, there is something for everyone in the historical mining town of Queenstown.



Purpose


As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay.

Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

  • Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out

  • Confidant in communicating with guests and colleagues to ensure cohesive collaboration

  • Conquer challenges alongside guests, transforming dilemmas into success stories

  • Promote hotel amenities and services by having a deep understanding of products and offerings

  • Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge

  • Display proficiency in accurately handling reservations and managing guest accounts
  • Skills and Experience

  • Previous experience in hotel front desk operations is a valuable asset

  • Innovative approach to exceeding customer service expectations

  • Skilled at collaborating within teams, as well as working independently

  • Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills

  • Proficiency in both written and verbal communication

  • Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required



  •  Accor Benefits

  • ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!

  • Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you

  • Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays

  • Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy

  • Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide

  • Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
  • At Accor, we welcome you as you are.

    We help you grow and learn, so that work brings purpose to your life.

    By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

    Accor is an inclusive company, building diverse teams across the globe.

    Everyone has a story and we want to learn yours.

    We invite you to APPLY NOW.


    Required Skill Profession

    Information And Record Clerks



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      Unlock Your Guest Service Potential: Insight & Career Growth Guide


    • Real-time Guest Service Jobs Trends in Queenstown, New Zealand (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Guest Service in Queenstown, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3277 jobs in New Zealand and 115 jobs in Queenstown. This comprehensive analysis highlights market share and opportunities for professionals in Guest Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Guest Service Agent Job?

      Great news! is currently hiring and seeking a Guest Service Agent to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Accor adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying New Zealand laws and regulations
    • What Is the Average Salary Range for Guest Service Agent Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Queenstown. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Guest Service Agent?

      Key qualifications for Guest Service Agent typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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    • Interview Tips for Guest Service Agent Job Success
      Accor interview tips for Guest Service Agent

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Accor's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
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      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Guest Service Agent interview at Accor, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Accor's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

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