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Guest Service Agent Job Opening In Dunedin – Now Hiring Fable Hotels And Resorts


Job description

OverviewCompetitive hourly rate + Paid Birthday LeaveAt Fable Hotels we have a wide variety of roles, situated around the country.
Our current growth phase has been strategically planned but we are always on the lookout for talented people enthusiastic about a career in hospitality.
Your well-being is our top priority, along with providing you with endless career and growth opportunities, fantastic rewards and recognition, flexibility to suit your lifestyle and enjoy your birthday off!
The world is yours to explore, so join us today to start an adventure of a lifetime!
About the roleFable Dunedin Hotel is an award-winning luxury hotel in the heart of Dunedin Central.
This stunning boutique hotel is looking for a passionate Guest Service Agent to help our Front Office team in delivering outstanding guest service experience at the forefront of the Hotel.
You will be responsible for assisting guests upon their arrival and departure, as well as registering and checking guests in and out.
The right person for this role consistently has a proactive attitude towards our guests, making them feel special and naturally welcome to our hotel.
You have a passion to provide excellent customer services and strive to improve on your services.
This position will give you the unique opportunity to engage with a variety of guests, both from New Zealand and internationally who have high expectations around quality, personal and unique experiences.Key responsibilities:Ensure an efficient and professional reception experience for guestsHandle daily guest check-in and check-outAttending to calls and reservation emailsCash handling and basic payment auditingHandle guest complaints efficiently & effectivelyEnsure that the Front Office Manager/Operations Manager is kept fully aware of any relevant feedback from guests and other departmentsDemonstrate and maintain high levels of customer serviceMaintaining cleanliness of the Front Desk and other areas of the hotelFollow company brand standardsRequirements and SkillsPrevious guest services experience in a similar role, preferably in a hotel environmentA positive, reliable, charismatic and can-do attitudeExcellent communication skills and good computer skillsAbility to connect and engage with a diverse set of audienceOutstanding attention to detail and accuracyCalm, efficient, and excellent problem-solving skillsProven success in a busy, high-pressure environmentAbility to multi-taskA Full NZ Driver's LicenseCurrent eligibility to work in New Zealand (NZ Citizen, Resident, or Holder of Valid Open Work Visa only)Hospitality qualification preferredFlexibility to work on a rotating roster across Front Office and Concierge departments, including morning and evening shifts, weekends and public holidaysWhat we offerPaid Birthday OffEndless career and growth opportunitiesFantastic rewards and recognition initiativesFlexible schedule to suit your lifestyleFree access to hundreds of online Hospitality coursesA variety of amazing corporate discountsHow to applySound like a good fit?
We'd love to talk to you!
To apply for this position, please click the 'apply' button and send us your CV and cover letter.
#J-*****-Ljbffr

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Unlock Your Guest Service Potential: Insight & Career Growth Guide


Real-time Guest Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Guest Service in Dunedin, New Zealand, highlighting market share and opportunities for professionals in Guest Service roles.

3277 Jobs in New Zealand
3277
67 Jobs in Dunedin
67
Download Guest Service Jobs Trends in Dunedin and New Zealand

Are You Looking for Guest Service Agent Job?

Great news! is currently hiring and seeking a Guest Service Agent to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Fable Hotels And Resorts adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Guest Service Agent Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Dunedin. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Guest Service Agent?

Key qualifications for Guest Service Agent typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Guest Service Agent?

To improve your chances of getting hired for Guest Service Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Guest Service Agent Job Success

Fable Hotels And Resorts interview tips for Guest Service Agent

Here are some tips to help you prepare for and ace your Guest Service Agent job interview:

Before the Interview:

Research: Learn about the Fable Hotels And Resorts's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Guest Service Agent interview at Fable Hotels And Resorts, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Fable Hotels And Resorts's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Guest Service Agent Positions

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