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Guest Service Agent Job Opening In Christchurch – Now Hiring Rydges Hotels & Resorts


Job description

OverviewPosition Overview: To anticipate and meet the needs and desires of the hotel's guests, to ensure that guests' room requirements are fulfilled, to maintain the established high standard of service, and to adhere to the policies and procedures of the hotel.Our Vision is being leaders in creating experiences and properties that escape the ordinary.
Our Purpose is to make the day better for ourselves, each other, our group, our customers and communities.
We do this by living our values of empowerment, possibilities and community.
We achieve our Vision and Purpose by delivering on our goals and values.Our GoalsGrowing revenue above marketMaximize assetsBusiness transformationOur ValuesEmpowerment: We make it happenPossibilities: We evolve and innovateCommunity: We make the connectionKey AccountabilitiesOffer a warm and friendly salutation to hotel guests as they enter and depart from the Hotel.Check guests in and out with efficiency and friendliness and in accordance with the established Hotel procedural guidelines.Work with the Housekeeping, Reservations, and Maintenance departments, to ensure that the Hotel's rooms are properly prepared for arriving guests.Communicate any guest special request to the appropriate department(s) and follow up to make certain the request has been fulfilled in accordance with the guest's wishes.Promptly action all guest messages and facsimiles.Communicate any pertinent guest comments, particularly guest complaints, to the Hotel management.Book, update, amend and file all reservations accurately and in a timely manner.Comply with all of the hotel's operational policies & procedures.Maintain a clean & safe working environment.Adhere to all established cashiering policies and procedures.Assist with luggage and guest needs upon arrival/departure.Skills & ExperiencePrevious experience in a similar role, with Opera Cloud experience considered an advantageExcellent communication and interpersonal skillsAbility to multitask and stay calm under pressureStrong attention to detail and professional presentationWhat We OfferCompetitive hourly rateRapid career growth opportunities through our EVT network50% off stays at EVENT Hotels – Rydges, QT, Atura, Jucy Snooze & more!
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Required Skill Profession

Other General


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Unlock Your Guest Service Potential: Insight & Career Growth Guide


Real-time Guest Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Guest Service in Christchurch, New Zealand, highlighting market share and opportunities for professionals in Guest Service roles.

3277 Jobs in New Zealand
3277
230 Jobs in Christchurch
230
Download Guest Service Jobs Trends in Christchurch and New Zealand

Are You Looking for Guest Service Agent Job?

Great news! is currently hiring and seeking a Guest Service Agent to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Rydges Hotels & Resorts adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Guest Service Agent Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Christchurch. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Guest Service Agent?

Key qualifications for Guest Service Agent typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Guest Service Agent?

To improve your chances of getting hired for Guest Service Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Guest Service Agent Job Success

Rydges Hotels & Resorts interview tips for Guest Service Agent

Here are some tips to help you prepare for and ace your Guest Service Agent job interview:

Before the Interview:

Research: Learn about the Rydges Hotels & Resorts's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Guest Service Agent interview at Rydges Hotels & Resorts, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Rydges Hotels & Resorts's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Guest Service Agent Positions

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