Urgent! Guest Service Agent Job Opening In Auckland – Now Hiring The Sebel Auckland ManUKau
OverviewAt The Sebel Auckland Viaduct Harbour and The Sebel Quay West Auckland, your growth is more than a possibility — it's a promise.
With hands-on training, global support from the Accor network, and guidance from experienced colleagues, we nurture ambition and talent at every stage.Located in the heart of Auckland's vibrant waterfront and CBD, our two premium apartment-style hotels combine premium comfort with stylish personalised service.
Surrounded by the city's best dining, entertainment, and culture, they are destinations in their own right - offering unforgettable stays for leisure and business travellers alike.As part of the Accor network, we deliver heartfelt hospitality, celebrate diversity, and offer a dynamic environment where no two days are the same.Job DescriptionWe are looking for a warm, energetic, and guest-focused Guest Service Agent to join our dedicated team and help us continue to create exceptional stays.
Reporting to the Front Office Manager, as a Guest Service Agent, you will be at the heart of our hotels and the friendly face guests see first and the trusted support they rely on throughout their stay.
No two days are the same, and you will enjoy a varied role that combines front desk operations with genuine guest interactions.ResponsibilitiesDeliver service excellence at every stage of the guest journey, from check-in to check-out.Be the first point of contact for guests, providing warm welcomes and tailored assistance.Handle front office tasks such as processing reservations, managing guest accounts, and promoting hotel services.Replenish and check minibars for arriving and in-house guests.Answer guest queries and phone calls with professionalism and efficiency.Reconcile cashier floats at the end of your shift, maintaining accuracy and compliance.Introduce non-members to the ALL - Accor Live Limitless loyalty program and highlight its benefits.QualificationsPrevious customer service experience (hospitality experience a bonus).
Confidence using computer systems, including Microsoft OfficeThe ability to multitask, stay calm under pressure, and resolve issues quickly.Strong communication skills and professional personal presentation.A genuine passion for hospitality and a natural ability to make guests feel valued.A positive attitude, team spirit, and a dedication to exceeding guest expectations.Additional InformationWhy work for The Sebel Auckland Viaduct Harbour & The Sebel Quay West Auckland?
Staff meal allowance for every shiftUniforms washed and launderedIncredible Accor staff Heartist benefits – including discounted food and beverage and accommodation worldwideCompetitive pay and industry benefitsOvertime rates apply after 40 hours workedLearning & development opportunities through the Accor Academy – Earn while you Learn!
Access to Employee Assistance Program (EAP) and wellbeing supportBe part of a globally respected hospitality brand with career growth opportunitiesReady to step up and make your mark in Auckland's premium waterfront hotels?
Apply today with your CV and cover letter today for immediate consideration!
Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
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Unlock Your Guest Service Potential: Insight & Career Growth Guide
Real-time Guest Service Jobs Trends in Auckland, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Guest Service in Auckland, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3277 jobs in New Zealand and 651 jobs in Auckland. This comprehensive analysis highlights market share and opportunities for professionals in Guest Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! The Sebel Auckland Manukau is currently hiring and seeking a Guest Service Agent to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Guest Service Agent Jobs Auckland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at The Sebel Auckland Manukau adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Guest Service Agent Jobs New Zealand varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Guest Service Agent typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Guest Service Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Guest Service Agent interview at The Sebel Auckland Manukau, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the The Sebel Auckland Manukau's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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