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Urgent! Guest Service Agent Job Opening In Auckland – Now Hiring Avani Hotels And Resorts
OverviewAVANI Auckland Metropolis Residences are looking for a full-time, 32 hours per week, Guest Service Agent who is passionate about providing excellent customer service to join the team.You will guide guests through their stay with a welcoming and warm presence, handling check-ins and check-outs and offering insights on local attractions and eateries.
You will be remembered for superb customer service and positive energy.Key ResponsibilitiesProvide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.Maintain clear and courteous communication with guests, colleagues, and stakeholders across channels (in-person, phone, email) to deliver exceptional service.Oversee accurate processing of guest reservations, updates, and special requests using property management systems to ensure seamless scheduling and availability.Act as the primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.QualificationsDemonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.Consistently deliver an exceptional standard of service with a proactive and positive approach to addressing guest needs and exceeding expectations.Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.Maintains a polished and professional presentation, reflecting the values and standards of the organisation.Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.BenefitsCareer Growth: Learning and development programs to boost your career.Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.Global Perks: International accommodation discounts across our hotel brands.Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.Experiences: Discounted entertainment and activities.Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.Generous Leave: Parental and birthday leave.Wellness Boost: EAP and tailored wellness support.Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.Employment detailsSeniority level: Entry levelEmployment type: Full-timeJob function: OtherIndustries: Hospitality
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Unlock Your Guest Service Potential: Insight & Career Growth Guide
Real-time Guest Service Jobs Trends in Auckland, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Guest Service in Auckland, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3277 jobs in New Zealand and 651 jobs in Auckland. This comprehensive analysis highlights market share and opportunities for professionals in Guest Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Avani Hotels And Resorts is currently hiring and seeking a Guest Service Agent to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Guest Service Agent Jobs Auckland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Avani Hotels And Resorts adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Guest Service Agent Jobs New Zealand varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Guest Service Agent typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Guest Service Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Guest Service Agent interview at Avani Hotels And Resorts, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Avani Hotels And Resorts's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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