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Guest Service Agent Job Opening In Auckland – Now Hiring Accor Hotels


Job description

Company Description

Te Arikinui Pullman Auckland Airport ,located right on the doorstep of Auckland International Airport.

With 311 generously appointed guestrooms, the Pullman offers an unparalleled 5-Star Airport Hotel experience that is authentically New Zealand.

From the moment guests step into our informal lobby hub to the panoramic views offered by our rooftop bar and dining area, Te Kaahu beckons a rare opportunity to revel in luxury and soak in the mesmerizing sunset stretching from the Manukau Harbour to the heart of Auckland City.

Te Kaahu, inspired by the spirit of discovery, past, present, and future, promises to be a destination where culinary excellence meets the splendor of New Zealand's rich Māori heritage.

We are dedicated to delivering an unforgettable dining journey, one that encapsulates the essence of Aotearoa’s unique culture and breathtaking landscapes.

Job Description

  • Create unforgettable first impressions with your natural charisma and love for Aotearoa, making every guest feel genuinely welcomed and valued
  • Deliver warm, professional service to all guests and colleagues, ensuring every interaction leaves a lasting positive impression
  • Manage smooth and efficient check-ins and check-outs, showcasing seamless service from arrival to departure
  • Be a proud ambassador of the Accor ALL loyalty program - clearly explain and promote its benefits to enhance guest stays
  • Uphold and embody the Heartist values in every moment, bringing authenticity and care to every guest experience
  • Contribute your energy and passion to a vibrant Front Office team, helping to create a premium and memorable hotel experience every day

Qualifications

You will be:

  • Experienced in Front Office, Concierge, or Reception (Hotel experience preferred but not essential)
  • A natural people person who makes guests feel at home with ease and warmth
  • Organised and efficient, with strong communication skills in both writing and speaking
  • A supportive team player who thrives under pressure and can confidently work independently
  • Energetic and proactive, always aiming to deliver exceptional guest experiences
  • Familiar with OPERA or similar systems (experience with OPERA is a plus)

Additional Information

  • Access to Accor Academy and earn while you learn!
  • Flexible work arrangements to suit your lifestyle
  • Enjoy exclusive discounts on dining and accommodation worldwide
  • Complimentary meals during shifts
  • Paid parking at Park & Ride Auckland Airport
  • Paid Birthday Leave & Paid Wellness Leave
  • Earn bonuses through our Refer a Friend incentive
  • Access Accor’s industry-leading Parental Leave Scheme
  • Free and confidential access to our Employee Assistance Program

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We offer reasonable adjustments to support you.

If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

#J-18808-Ljbffr

Required Skill Profession

Hospitality & Leisure


  • Job Details

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Unlock Your Guest Service Potential: Insight & Career Growth Guide


Real-time Guest Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Guest Service in Auckland, New Zealand, highlighting market share and opportunities for professionals in Guest Service roles.

3277 Jobs in New Zealand
3277
651 Jobs in Auckland
651
Download Guest Service Jobs Trends in Auckland and New Zealand

Are You Looking for Guest Service Agent Job?

Great news! is currently hiring and seeking a Guest Service Agent to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Accor Hotels adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Guest Service Agent Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Guest Service Agent?

Key qualifications for Guest Service Agent typically include Hospitality & Leisure and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Guest Service Agent?

To improve your chances of getting hired for Guest Service Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Guest Service Agent Job Success

Accor Hotels interview tips for Guest Service Agent

Here are some tips to help you prepare for and ace your Guest Service Agent job interview:

Before the Interview:

Research: Learn about the Accor Hotels's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Guest Service Agent interview at Accor Hotels, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Accor Hotels's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Guest Service Agent Positions

Setting up job alerts for Guest Service Agent is easy with New Zealand Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!