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Urgent! Guest Service Agent (30 Hours) Job Opening In Wellington – Now Hiring Mövenpick Hotels & Resorts
Company Description: Movenpick Hotel Wellington is a luxurious and contemporary 5-star hotel located in the heart of New Zealand's vibrant capital city.
With its stunning waterfront views and top-notch amenities, our hotel is renowned for delivering unforgettable guest experiences.About Movenpick Hotel Wellington: We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.Job Description: We are seeking a dynamic, confident, and highly organised Guest Service Agent to join our Front Office team.
This multi-faceted role is central to our guest experience, requiring a versatile individual capable of seamlessly managing diverse responsibilities across Front Office, with supporting duties in Food & Beverage and Housekeeping.
You will be a key representative of our hotel, ensuring a consistently high level of service that our guests have come to expect.Key ResponsibilitiesEfficiently manage all daily Front Office operations, including check-in/check-out, reservations, and guest services.Respond promptly and accurately to guest inquiries regarding hotel services, facilities, local attractions, and general city information.Accurately record and relay all guest feedback, including compliments and concerns, to the Front Office Manager and/or Shift Manager for appropriate action and follow-up.Process guest payments and meticulously settle accounts, maintaining high levels of cashiering accuracy.Resolve guest complaints and challenges with efficiency, empathy, and professionalism, ensuring a positive outcome.Provide support to other hotel departments, including Food & Beverage and Housekeeping, as operational needs arise, contributing to a seamless guest journey.Adhere to all company brand standards, policies, procedures, and health & safety guidelines.Provide professional assistance with valet parking services as required.Must have full flexibility to work on a rotating roster, including a mix of morning and evening shifts, as well as weekends and public holidays.QualificationsA proven commitment to delivering a consistently high level of customer service.A confident, proactive, and exceptionally organised personality with meticulous attention to detail.Excellent verbal and written communication skills, capable of engaging effectively with a diverse range of guests and colleagues.A good understanding and ability to articulate the benefits of the ALL (Accor Live Limitless) loyalty program.Previous experience in a hotel Front Office or a similar customer service role is advantageous.Ability to multitask and adapt efficiently in a dynamic, fast-paced environment.Must have a NZ full driving licence.Must be available to work 30 hours per week.Additional InformationLearn your Way - Access to our Accor Academy so you can Earn while you Learn!
Work Your Way - Flexibility to ensure a work life balance!
Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide.Access to our Employee Assistance Program.Our Commitment To Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
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Unlock Your Guest Service Potential: Insight & Career Growth Guide
Real-time Guest Service Jobs Trends in Wellington, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Guest Service in Wellington, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2783 jobs in New Zealand and 221 jobs in Wellington. This comprehensive analysis highlights market share and opportunities for professionals in Guest Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Mövenpick Hotels & Resorts is currently hiring and seeking a Guest Service Agent (30 Hours) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Guest Service Agent (30 Hours) Jobs Wellington.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Mövenpick Hotels & Resorts adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Guest Service Agent (30 Hours) Jobs New Zealand varies, but the pay scale is rated "Standard" in Wellington. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Guest Service Agent (30 Hours) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Guest Service Agent (30 Hours), consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Guest Service Agent (30 Hours) interview at Mövenpick Hotels & Resorts, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Mövenpick Hotels & Resorts's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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