Urgent! Guest Experience Expert (Night Auditor) Job Opening In Auckland – Now Hiring Four Points By Sheraton
Four Points by Sheraton - where timeless classics are integrated with modern details.
The atmosphere is honest, uncomplicated and casual.
Join us as a Night Auditor in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.OverviewThe Front Office is the accommodation nerve center of the hotel and the main communication point for guests during their stay.
Guests check in and check out at the Front Desk and the Night Auditor will provide a warm and lasting first impression for guests on arrival and departure.
Guests can arrange currency exchanges, receive information about the various services on offer both in the hotel and in the city, receive mail and messages, book tours and obtain assistance for all other enquiries from the Night Auditor.ResponsibilitiesWarmly welcome and check in guests, ensuring smooth arrival experiences.Process guest check-outs efficiently while leaving a lasting positive impression.Handle all guest calls, enquiries, requests, and complaints promptly and professionally.Coordinate group/crew arrivals and departures, ensuring accuracy and timeliness.Serve as a consistent point of contact for guests, resolving issues or escalating as needed.Communicate guest requests to relevant departments for seamless service delivery.Assist guests before, during, and after their stay to enhance satisfaction.Follow all cashiering and payment handling procedures in line with Marriott policy.Comply with Marriott systems, brand standards, and standard operating procedures.Maintain reception, lobby, luggage room, and entrance areas in a tidy and welcoming condition.Ensure proper handling, security, and storage of guest belongings, keys, vehicles, and equipment.Uphold telephone etiquette, concierge standards, and guest communication protocols.Stay updated by reviewing logbooks, emails, reports, and daily hotel activities.Support hotel security and emergency procedures (fire, evacuation, threats, etc.).
Actively promote hotel facilities, services, and amenities to guests.Participate in meetings, briefings, and handovers to maintain smooth operations.Maintain visibility in the lobby during high-demand periods and conduct VIP room checks to ensure readiness.Actively drive loyalty membership enrollments, upselling, and promotional programs.Provide timely updates and information to supervisors, colleagues, and subordinates.Assist with reservations and administrative duties as required.Demonstrate thorough hotel knowledge to anticipate and meet guest needs.Maintain a safe and hazard-free work environment, and participate in emergency drills and safety meetings.Finance & RevenuePrepare and process guest bills, adjustments, and foreign currency exchanges.Support finance associates in resolving guest billing disputes and payment issues.Monitor and minimize chargebacks, rebates, and discrepancies.Enforce accurate cash handling procedures, reducing shortages/overages.Maintain financial records and complete daily night audit checklists.Ensure all postings, entries, and codes are accurate and compliant.Workplace Health & SafetyAdhere to all WHS, hygiene, and security protocols.Maintain a safe and hazard-free work environment, reporting issues immediately.Actively participate in emergency response drills, safety meetings, and training.Take personal responsibility for health, safety, and wellbeing in the workplace.Wear and maintain personal protective equipment where required.Physical RequirementsAbility to stand, sit, or walk for extended periods or full shifts.Safely move, lift, or carry objects up to 6kg without assistance.Seniority levelEntry levelEmployment typeFull-timeJob functionManagement and ManufacturingIndustriesHospitalityFour Points by Sheraton is part of Marriott International's Select portfolio, which has committed to putting people first for 90+ years.
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At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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Unlock Your Guest Experience Potential: Insight & Career Growth Guide
Real-time Guest Experience Jobs Trends in Auckland, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Guest Experience in Auckland, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 915 jobs in New Zealand and 155 jobs in Auckland. This comprehensive analysis highlights market share and opportunities for professionals in Guest Experience roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Four Points By Sheraton is currently hiring and seeking a Guest Experience Expert (Night Auditor) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Guest Experience Expert (Night Auditor) Jobs Auckland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Four Points By Sheraton adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Guest Experience Expert (Night Auditor) Jobs New Zealand varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Guest Experience Expert (Night Auditor) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Guest Experience Expert (Night Auditor) interview at Four Points By Sheraton, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Four Points By Sheraton's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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