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Urgent! Graduate Customer Success Manager Job Opening In WorkFromHome – Now Hiring Canonical

Graduate Customer Success Manager



Job description

Location

This role will be based remotely worldwide.

What your day will look like

  • A strong focus on supporting customers by finding solutions to ticket requests.

  • Enrich documentation about problem solving, Q&A, onboarding materials.

  • Drive campaigns targeting multiple customers through digital touch-points and activities.

  • Identify high potential as well as high risk customers from newly onboarded users or customers.

  • Onboard new customers and introduce them to our products and support processes.

    Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.

  • Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.

  • Engage with your portfolio of customers to ensure risk identification.

  • Collect feedback from customers and format them for review by the product team.

What we are looking for in you

  • Customer-facing experience.

  • An empathetic individual with a natural drive to help others.

  • Passion for technology, infrastructure and Ubuntu in particular is a must.

  • Excellent presentation skills.

  • Strong organisational skills, ability to structure and constantly update documentation.

  • A team player capable of interacting with all departments internally.

Additional skills that you might also bring

We appreciate proficiency in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English.

What we offer you

  • Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004.

  • Personal learning and development budget of USD 2,000 per year.

  • Annual compensation review.

  • Recognition rewards.

  • Annual holiday leave.

  • Maternity and paternity leave.

  • Employee Assistance Programme.

  • Opportunity to travel to new locations to meet colleagues from your team and others.

  • Priority Pass for travel and travel upgrades for long haul company events.

Canonical is an equal opportunity employer.

We are proud to foster a workplace free from discrimination.

Diversity of experience, perspectives, and background create a better work environment and better products.

Whatever your identity, we will give your application fair consideration.

#J-18808-Ljbffr


Required Skill Profession

Project & Process Management



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    Unlock Your Graduate Customer Potential: Insight & Career Growth Guide


  • Real-time Graduate Customer Jobs Trends in WorkFromHome, New Zealand (Graphical Representation)

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  • Interview Tips for Graduate Customer Success Manager Job Success
    Canonical interview tips for Graduate Customer Success Manager

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
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    • Other Openings
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