Urgent! Global Investigation Specialist Job Opening In Auckland – Now Hiring Confidential
Join to apply for the Global Investigation Specialist role at Xe.comAbout UsAt Xe, we live currencies.
We share the belief that behind every currency exchange, query or transaction is a person or business trying to accomplish something important, so we work together to develop new and better currency services that put our customers first.
Xe was one of the first businesses built on the internet, having begun its life in Canada in **** as Xenon Laboratories.
Our Universal Currency converter was launched in **** and it has grown into one of the most popular currency sites in the world, with over 280 million users worldwide.
In ****, Xe was purchased by Euronet Worldwide, Inc.
(Nasdaq: EEFT), and joined forces with Euronet's HiFX brand, a leading international money transfer business, to offer Xe's users access to reliable money transfer services as well as currency information under the Xe brand.
Today, our platform is used by thousands of businesses from small-to-medium-sized enterprises, to Fortune 500 companies.
We continue to have ambitious growth plans as we work towards becoming the world's most used, most loved and most trusted currency exchange service, helping more than a billion people around the world.
We're proud of what we do and how we do it, but most importantly why we're here.
We empower people to know more and do better...because behind every currency exchange query or transaction is a person trying to accomplish something important.DescriptionThe purpose of the Global Investigations Specialist role is to provide transaction support by completing payment investigations where required to resolve any client payment queries.
They will continuously improve and optimise by identifying and supporting opportunities to empower our frontline teams to facilitate payment queries, whilst complying with AML regulations, security standards and internal policies / procedures.ResponsibilitiesPassionate about the business You will be responsible for reporting to the Payments Operations Manager, within a global team to manage money in and money out exceptions for customers (consumer & businesses) in the fastest and most efficient way possible.
You will support agreed service delivery standards and will require you to liaise with different teams, clients, and offices to resolve operational queries and support the business where required.
Identifying any exceptions in relation to payment and any associated financial risk;Building client relationships Delivering an excellent customer experience is key.
This role is also be measured against our Quality Assurance framework, which seeks to ensure excellence at every interaction and overall customer satisfaction.
Maintaining professional and courteous relationships with consumer and business clients and ensuring that proactive client communication via e-mail is focused on delivering great service levels.Goal & target orientated: You will provide transaction support, managing workflow queues to ensure transactions are dealt with in a timely and efficient manner to meet cut off times and SLA's.
As well as dealing with referrals via internal ticketing system within company service level agreements.
Success for this role is measured via a range of quantitative and qualitative measures including ticket volumes.Ambitious & tenacious Be highly motivated to succeed and eager to learn within a dynamic environment.RequirementsA dynamic professional with previous experience of working within operations / payments (international payments), and/or within an FX/IP (MSB) service provider or financial services provider / bank.A strong communicator Excellent verbal communication skills, ability to build strong relationships and communicate effectivelyExpert Knowledge Of global payment rails and systems, including SWIFT, ACH, EFT, SEPA,FPS, credit & debit cardDrives Engagement & Collaboration, with the ability to make decisions and handle objectionsWorks independently - Strong time management skills, able to plan, organize and multi-task.
You will have excellent attention to detail and numeracy skills.
You will be a valid team player - approachable, collaborative, adaptable and eager to learn
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Unlock Your Global Investigation Potential: Insight & Career Growth Guide
Real-time Global Investigation Jobs Trends in Auckland, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Global Investigation in Auckland, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 108 jobs in New Zealand and 59 jobs in Auckland. This comprehensive analysis highlights market share and opportunities for professionals in Global Investigation roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Confidential is currently hiring and seeking a Global Investigation Specialist to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Global Investigation Specialist Jobs Auckland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Global Investigation Specialist Jobs New Zealand varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Global Investigation Specialist typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Global Investigation Specialist interview at Confidential, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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