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Urgent! General Manager Job Opening In New Zealand, New Zealand – Now Hiring Smith And Smith

General Manager



Job description

The Opportunity:

As General Manager, you will lead the growth and development of the Exceed® Window & Door Hardware Maintenance business in New Zealand by creating value for Franchise Owners, Suppliers, and Exceed®.

Working across Belron NZ, you’ll strengthen the Exceed® franchise model, expand services, and identify new opportunities, all while delivering our Purpose: “Making a Memorable Difference with Care.”

A key part of this role will be developing the Exceed® Franchise Owner model and system to enable growth for both Franchise Owners and Exceed®, both through identifying and growing new customer market, as well as new products and services.

In partnership with the wider Belron NZ team, you’ll build a strategy that positions Exceed® as a leader in the Window & Door Hardware Maintenance market.

We’re looking for a courageous, purposeful leader who thrives in complexity, inspires though values, and nurtures a culture where people perform at their best.

You’ll create a workplace that your people describe as a “great place to work”, while engaging franchise owners and stakeholders in an authentic and inspiring way, aligned to the Belron values.

Location: NZ Support Office (Auckland) or Tauranga

Hours: 40 hours, Monday - Friday

What we’re looking for:

  • 5+ years’ experience as a senior manager or executive, ideally in a service-based, franchised, or vertically integrated business.
  • Strong leadership and influencing stakeholders capabilities and experience.
  • Strategic thinker – able to think creatively, analyse complex data, and deliver innovative, commercially sound solutions.
  • Strong financial and commercial acumen, with a proven track record of driving growth and profitability.
  • Proven ability to manage and grow franchise operations, with a clear understanding of SME and franchise needs.
  • Skilled communicator with exceptional verbal and written communication, capable of simplifying complex issues.
  • Exceptional relationship-building and negotiation skills – with franchisees, suppliers, customers, and internal team members.
  • Proven coach and mentor, experienced in developing people ad creating purpose-driven, high-performance cultures.
  • Energetic, motivated and self-starting individual with a passion for achieving outstanding results through others.
  • Collaborative team player with a strong network and innate customer-first mindset.
  • Willingness and flexibility to travel nationally as required.
  • What we offer: 

  • Global opportunities – As part of the Belron® group, you’ll have access to career pathways not just across New Zealand, but around the world.
  • Career development – We’re committed to helping you grow, with ongoing training and development opportunities.
  • Wellness that works – Enjoy a comprehensive wellness programme, including free day-to-day health cover through Southern Cross to help you stay healthy and keep costs down.
  • Rewarding you – Paid Birthday Leave, a wellbeing contribution, and access to a fantastic rewards programme with discounts and vouchers at over 70 New Zealand retailers—from groceries and fashion to travel and entertainment.
  • Flexible working opportunities –Opportunity to work flexibly if mutually agreed
  • Support for new parents – Receive 10 days of paid leave to attend appointments or spend quality time bonding with your new family.
  • Give back to your community – Take a paid day each year to volunteer and make a difference in your local area.
  • About us – Belron New Zealand (Smith&Smith®, Laser® and Exceed®) 

    Belron® is the world's leading vehicle glass repair and replacement group, operating in 40 countries across 6 continents, and home to 26000 employees.

    Our New Zealand operations consist of three well-respected brands in the market being Smith&Smith®, Laser® Plumbing and Electrical, and Exceed®.

    Smith&Smith® is New Zealand’s leading Automotive Vehicle Glass Repair and Replacement specialist; Laser®® is New Zealand’s leading Plumbing and Electrical brand and Exceed is a leader in repairing door and window hardware.

    At Belron New Zealand, you’ll be joining a whānau where diversity, equity and inclusion are at the core of who we are.

    We also take our role in society seriously and are proud to have been awarded a Platinum 2024 EcoVadis Sustainability Rating – putting us in the top 1% of global companies for social, environmental, and ethical performance.

    If you’re interested in learning more or want to apply for the role, click Apply Now.


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