Frontline Station Support Team Leader

Job description

New Zealand Police is working with the community to make New Zealanders be safe and feel safe.

With over 16,000 staff, we provide policing services 24 hours a day, every day.

We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.
We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver and achieve long-term change.

Team Leader - Frontline Station Support!

* Based at Police National Headquarters * Permanent, Full Time * Police Employee * JR 5459689

E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.

Stand at the stern of the canoe and feel the spray of the future biting at your face


Mō te tūnga | About the role

Are you a confident, organised, and people-focused individual who thrives in a dynamic environment?

Do you have the ability to lead others, coordinate daily operations, and help shape a new service from the ground up?
We are seeking a Frontline Station Support Team Leader to support and lead the transition to a newly established in-house reception and access control function at Police National Headquarters (PNHQ).
This opportunity is based in Wellington and reports through to the National Command and Coordination Centre (NCCC).

Key Accountabilities:

* Coordinate and support the delivery of front-of-house services including visitor and contractor management, access card issuance, and building entry protocols.

* Ensure professional and consistent service aligned with Police values and sector expectations.

* Maintain oversight of physical security protocols, including CCTV monitoring and duress alarm procedures.

* Assist with rostering, onboarding, and day-to-day support of team members.

* Contribute to continuous improvement and integration with broader NCCC operations.

* Support the transition from contracted services to an in-house model, ensuring continuity and professionalism throughout.


He aha taau e kawe mai | What you’ll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

* The ability to lead and support others in a team environment.

* Highly organised, adaptable, and confident in managing operational tasks.

* Communication – Clear and professional with a wide range of stakeholders.

* Proficient in Microsoft Office and other administrative systems.

* Previous leadership experience is not essential — we’re looking for people who show initiative, reliability, and the potential to step into a leadership role.



Whakaritenga motuhake | Special requirements

* You must hold a current New Zealand driver’s licence and able to obtain a Bronze PPDP grading.

* You must reside within a commutable distance to Wellington.



This role is Team Leader level.

You can refer to Indicators for Success for further information on the requirements


To view the position description for this role please copy and paste this link into a new browser:

https://www.police.govt.nz/sites/default/files/pd/08-2025/frontline_station_support_team_leader.pdf


Mo tātou | About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety.

It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country.

Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.
Your development is highly valued at NZ Police.

Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level.

We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities.

Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.


Tono ināianei | Apply now

If this position sounds like you, click apply now and submit a tailored CV.

You will be required to submit an application form.

Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.



For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

All applications must be submitted online and will not be accepted directly via email.

All applicants must have the right to work in New Zealand.




Utu ā-tau | Salary

This position is covered by a collective agreement and salary will commence at $80,295.




If you are an internal applicant, you must apply internally through the police system.

You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.



Please note: Deadline for applications is 5:00 pm on Monday 27th October 2025.

Applications may be reviewed prior to the close date as well as contact made with candidates.




If you have any questions about this vacancy, please contact zinta.waugh@police.govt.nz

Required Skill Profession

Supervisors Of Office And Administrative Support Workers