Front Office Team Leader - Cordis, Auckland

Overview

Langham Hospitality Group (LHG) is a wholly-owned subsidiary of Great Eagle Holdings, comprising brands including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo.

LHG operates with a global footprint across Asia, Europe, North America, Australasia and the Middle East, with over 40 hotels and residences in operation or development.

LHG focuses on open and genuine interactions with guests, colleagues and the world, fostering an engaging and respectful workplace to nurture careers and delight guests.

Cordis, Auckland by Langham Hospitality Group is positioned in Auckland’s vibrant arts and culture district.

It is an award-winning luxury hotel with 640 guest rooms and 18 flexible meeting spaces, part of Auckland’s landscape for decades.

Joining the team supports the long-term growth of New Zealand’s Leading Hotel (World Travel Awards 2024) and delivering unparalleled guest experiences.

Responsibilities

• Full-time Team Leader to join the Front Office reception team, supervising receptionists on shift and assisting the Duty Managers with day-to-day operations.
  
  
• Provide outstanding customer service, maintain a high level of English comprehension and impeccable grooming.
  
  
• Meet a minimum of 2 years’ experience in a reception position, preferably in a 5-star environment.
  
  
• Lead and motivate staff to achieve KPIs and provide training to new colleagues.
  
  
• Work with Front Office Management to develop, review and maintain service quality within Cordis brand standards.
  
  
• Cover Duty Manager shifts when required and manage the guest experience to ensure memorable first and last impressions.
  
  
• Support the vision to build guest loyalty and strive to be the best hotel company in the world.
  
  

Qualifications

• Flexible availability to work morning and afternoon shifts on a 7-day rotating roster.
  
  
• Hospitality qualifications preferred.
  
  
• General Manager’s licence preferred.
  
  

Benefits

• Fun working environment
• Opportunity to grow your career within Langham Hospitality Group
• Freshly pressed uniform every shift
• Discounted parking ($5 per day)
• Staff meals

If you want to work with a recognised leader in an oasis of luxury dedicated to our guests, stakeholders, our world and our colleagues, CLICK APPLY NOW!

Please note in line with our environmental policy, we accept online applications only.