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Front Office Roles - Guest Service Agent Or Concierge Job Opening In Queenstown – Now Hiring Novotel


Job description

Front Office Roles - Guest Service Agent or ConciergeAdd expected salary to your profile for insightsNovotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant.
Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!
We are seeking enthusiastic and service-driven hospitality professionals to join our Front Office team startingOctober ****.Guest Service AgentAs a Guest Service Agent, you will be the welcoming face of the hotel, ensuring every guest enjoys a smooth and memorable stay from check-in to check-out.Key Responsibilities:Greet and assist guests with warmth and professionalism.Handle reservations, check-ins, check-outs, and payments accurately.Provide concierge-style assistance, including activity bookings and directions.Maintain accurate guest records and ensure brand service standards are met.Promote hotel facilities and upsell where possible.What We're Looking For:Previous customer service or hotel reception experience preferred.Friendly, professional, and guest-focused attitude.Strong organizational and communication skills.Competence with hotel reservation systems is an advantage.
E.g. Opera CloudFull Drivers licenses will be advantageous but not necessary.Flexibility to work varied shifts, including weekends and public holidays.Applicants must hold a valid visa to work in New Zealand.
These are not sponsored roles.Key ResponsibilitiesWelcome guests warmly and assist with luggage, valet parking, and hotel entry.Provide professional, efficient customer service and support guest needs throughout their stay.Handle guest activity bookings, reservations, and messages promptly and accurately.Actively promote hotel facilities, activities, and special promotions.Maintain cleanliness in front-of-house areas and follow health & safety standards.Support the team with daily operations, handovers, and smooth communication.What We're Looking ForA friendly, professional, and guest-focused attitude.Strong communication skills with confidence to interact with guests from diverse backgrounds.Reliability, attention to detail, and the ability to work in a team.Flexibility to work on a rotating roster, including weekends and public holidays.Previous customer service or hospitality experience is an advantage, but full training will be provided.Full driver's license required for valet parking responsibilities.Applicants must hold a valid visa to work in New Zealand.
These are not sponsored roles.Additional informationWhy work for Novotel, Queenstown?
Staff meals provided while on shiftUniforms, washed and laundered daily.Learn your Way- Access to our Accor Academy so you can Earn while you Learn!
Work Your Way- Flexibility to ensure a work life balance!
Accor'srefer-a-friendbonusAccor's Parental Leave SchemeAccess to ourEmployee Assistance ProgramPlace of employment Novotel Queenstown LakesideFlexible hours, minimum of 30 hours per week.Overtime rates apply after 40 hours worked.Please include acover letterfor the role applied.Our commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you're welcome to let us know.Unlock job insightsSalary match Number of applicants Skills matchWhat can I earn as a Guest Services Agent
#J-*****-Ljbffr

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Unlock Your Front Office Potential: Insight & Career Growth Guide


Real-time Front Office Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Front Office in Queenstown, New Zealand, highlighting market share and opportunities for professionals in Front Office roles.

829 Jobs in New Zealand
829
120 Jobs in Queenstown
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Download Front Office Jobs Trends in Queenstown and New Zealand

Are You Looking for Front Office Roles Guest Service Agent Or Concierge Job?

Great news! is currently hiring and seeking a Front Office Roles Guest Service Agent Or Concierge to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Novotel adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Front Office Roles Guest Service Agent Or Concierge Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Queenstown. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Front Office Roles Guest Service Agent Or Concierge?

Key qualifications for Front Office Roles Guest Service Agent Or Concierge typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Front Office Roles Guest Service Agent Or Concierge?

To improve your chances of getting hired for Front Office Roles Guest Service Agent Or Concierge, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Front Office Roles Guest Service Agent Or Concierge Job Success

Novotel interview tips for Front Office Roles   Guest Service Agent Or Concierge

Here are some tips to help you prepare for and ace your Front Office Roles Guest Service Agent Or Concierge job interview:

Before the Interview:

Research: Learn about the Novotel's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Front Office Roles Guest Service Agent Or Concierge interview at Novotel, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Novotel's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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