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Urgent! Front Office Manager - Novotel Queenstown Lakeside Job Opening In Queenstown – Now Hiring Accor Hotels

Front Office Manager Novotel Queenstown Lakeside



Job description

Company Description
Novotel Queenstown Lakeside is located on the tranquil banks of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant.
Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!
Job Description
Novotel Queenstown Lakeside is looking for a
FRONT OFFICE MANAGER
to ensure smooth and successful operation of the Front Desk.
This will involve managing the day to day Front Office related activities for the hotel, including training new team members and being the point person for the front office team.
What you'll do...
Manage daily hotel operations across
Front Office, Concierge, and Night Audit
teams.
Lead, train, and motivate staff to deliver exceptional guest service and uphold
Accor brand standards
.
Oversee
guest arrivals, departures, and room allocations
to ensure smooth and efficient processes.
Monitor and drive
financial performance
, including revenue forecasting, upselling, and KPI achievement.
Prepare and review
operational and financial reports
to support business performance.
Supervise
cash handling, shift banking, and night audit
for accuracy and compliance.
Assist with
budgeting and business planning
to meet financial and operational goals.
Foster a positive, guest-focused culture by demonstrating
Accor Heartist values
.
Qualifications
Minimum
3 years' experience
in a hotel front office or operations management role.
Strong leadership, communication, and people management skills.
Proven ability to manage budgets, control costs, and drive revenue performance.
Willing to work varied hours, including mornings, afternoons and weekends.
Knowledge of front office systems (Opera or similar PMS preferred) will be advantageous.
Excellent problem-solving and guest service skills, with attention to detail.
Salary NZD$***** - $*****
Additional Information
Why work for Novotel, Queenstown?
Staff meals provided while on shift
Uniforms, washed and laundered daily.
Learn your Way
- Access to our Accor Academy so you can Earn while you Learn!
Work Your Way
- Flexibility to ensure a work life balance!
Incredible Accor
Heartist Benefits
- including discounted Food & Beverage + Accommodation Worldwide
Accor's
refer-a-friend
bonus
Accor's Parental Leave Scheme
Access to our
Employee Assistance Program
Place of Employment will be Novotel Queenstown Lakeside
Full Time 40 hours
Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
#J-*****-Ljbffr


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