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Front Office - Duty Manager Job Opening In New-Zealand – Now Hiring The Hermitage

Front Office Duty Manager

    New Zealand Jobs Expertini Expertini › New Zealand › Jobs › Operations & Business Administration › Front Office Duty Manager

Job description

Aoraki / Mount Cook 7999, New Zealand Req #443

Wednesday, 8 January 2025

For those who dream bigger!

At the Hermitage, Aoraki/Mount Cook, our guests stay with us because of the unique location, amazing views, excellent service, and the one-off experiences we provide.

Our team members choose to work with us because of the extraordinary career opportunity it is to work in the national park whilst delivering memorable guest experiences.

Our team sees every aspect of the hospitality industry, whilst gaining a unique experience that develops their career, and can be transferred when they are ready for the next exciting adventure.

Our Front Office Manager is looking for a Duty Manager to join our Front Office team.

Whether you are multi-lingual, experienced in hospitality, or passionate about national parks and unique outdoor experiences, we are keen to hear from you.

While the role sits primarily within the Guest Services team, the Duty Manager is responsible for assisting all departments to ensure guests’ needs are met to the highest standards of service.

Previous experience in a Front Office/Guest Services hotel environment is essential, preferably in a Duty Manager role.

You will be required to communicate across many cultures and demographics, therefore good written and verbal communication skills are essential.

Relevant qualifications in hospitality and/or tourism, as well as previous experience in leading teams, are preferred for this role.

At the heart of our service is our ability to build rapport with our guests and share knowledge and passion for the local surrounding area and the experiences we offer.

What you will be doing

  • Directing and overseeing overall hotel operations including reception and porters, and liaising and assisting with other departments such as Food and Beverage, Housekeeping, and Activities to ensure cohesive service.

  • Liaising and communicating with all other departments regarding all relevant information such as hotel events, special requirements and requests, and special packages.

  • Ensuring all room allocations are consistent with set guidelines and that guest requests are followed.

  • Handling all guest requests or complaints, referring to the Guest Services Manager, General Manager, and relevant HODs where required.

  • Compliance with hotel rules and regulations and observance of correct security procedures, ensuring that safe and key security procedures are rigidly adhered to, and guest security and privacy are maintained to the highest standard.

What you will bring to the role

  • Previous Duty Manager experience preferred.

  • You will be comfortable working and living in a remote location due to the unique location of Mt Cook.

  • Flexibility and experience in working rotating shift patterns, including weekends, public holidays, and nights.

  • A focus on guest experience with an attention to detail, attentive nature, and effective communication skills, both written and verbal.

  • Excellent communication, interpersonal, and problem-solving skills.

  • You are confident, enthusiastic, able to handle pressure, and prioritize.

The benefits

  • Full-Time Permanent role, minimum 60 hours per fortnight.

  • Hourly rate is $28 - $31.

  • Free access to all activities offered by the Hermitage Hotel, along with generous discounts on food and beverage, available from your first day on the job.

  • Discounted hotel accommodation for Friends and Family.

  • Live in Aoraki/Mt Cook National Park, with stunning surroundings and unparalleled views – a short and remarkable commute to work.

  • Opportunities to grow, develop, and upskill, along with working in other departments to broaden your experience.

  • Accommodation at reasonable rent including power and Wi-Fi.

At the Hermitage, Aoraki / Mount Cook Alpine Village, we offer more than just a place to work – we offer a career lifestyle experience.

If you love the outdoors, stunning mountains, being connected to nature, and changing seasons that include crisp snow and blue skies, then this role could be a perfect match and we would love to hear from you.

We are excited that you have read this far, and you're interested in working with us, but don't forget we are in a National Park; there are no shops, fast food outlets, or public transport, so if you can’t live without these, working for us will not be for you.

Before you apply, read more about the location, climate, accommodation, working with us, and click on the Google Earth link to explore the village.

#J-18808-Ljbffr

Required Skill Profession

Operations & Business Administration


  • Job Details

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Unlock Your Front Office Potential: Insight & Career Growth Guide


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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at The Hermitage adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Front Office Duty Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in New-Zealand. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Front Office Duty Manager?

Key qualifications for Front Office Duty Manager typically include Operations & Business Administration and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Front Office Duty Manager Job Success

The Hermitage interview tips for Front Office Duty Manager

Here are some tips to help you prepare for and ace your Front Office Duty Manager job interview:

Before the Interview:

Research: Learn about the The Hermitage's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Front Office Duty Manager interview at The Hermitage, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the The Hermitage's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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