Field Service Technician

Job description

Overview
Are you ready to join a world-class team and make a significant impact?
As a Field Service Technician at Aristocrat, you'll be at the forefront of delivering outstanding technical support and service excellence across customer sites.
You will play a crucial role within our organization, ensuring our electronic gaming machines operate flawlessly and our customers experience uninterrupted enjoyment.
We are looking for someone ambitious and technically minded who thrives in a dynamic, customer-focused environment.
Join us and be the face of Aristocrat, where your expertise and dedication will be highly valued!
What You'll Do
Customer & Technical Service
Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site.
Handle equipment installation, removal, upgrades, modifications, and game changes at customer sites, even during venue closures.
Investigate and resolve complex system faults, and perform required repair work.
Respond promptly and authoritatively to service calls to meet customer expectations and SLA requirements.
Collaborate efficiently with venue staff to maintain high customer happiness.
Reporting & Documentation
Accurately collect and report all activities using Aristocrat's field service management tools.
Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory.
Record all part usage and ensure returns are completed as per ATA's SLA and compliance standards.
Assist with internal service reporting and respond to departmental requests when required.
Workplace Health & Safety (WHS) & Compliance
Understand and align with Company and venue WHS policies, procedures, and regulations.
Ensure the health, safety, and welfare of all employees, visitors, and contractors.
Follow accident/incident/near miss processes and conduct investigations as required.
Ensure all activities align with Company, legislative, and regulatory requirements.
What We're Looking For
Required
Electrical registration and working permit with NZEWRB preferred but not mandatory
Minimum 2 years, experience in electrical gaming machine servicing and repairs preferred
Electro-mechanical service experience
Background or qualifications in computer support and/or computer network systems.
Must be physically capable of handling heavy equipment
Ability to work in NZ/Work permit
Proven problem-solving ability and ability to adapt quickly to changing demands.
Ability to contribute ideas for change and process improvement from own experience
Self-motivated and able to work independently across multiple customer sites.
Proficient in using mobile devices and field service applications for reporting.
Flexibility to work weekends and public holidays as needed.
Monday - Friday 08:30 - 5pm availability with on-call duties from Monday to Sunday.
Willingness to travel outside of Auckland and stay overnight to support other teams.
Car, phone, and tools provided with the job.
On-the-job training and health insurance included.
Physical Requirements
Able to lift/move up to 25kg safely, using accurate manual handling techniques and tools.
Comfortable stepping up onto a safety step and working in variable physical environments.
Comfortable standing for most of the workday.
Capable of flexing, crouching, and performing tasks at ground level when necessary.
Capable of raising arms overhead and performing tasks at shoulder level if necessary.
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games.
We deliver great performance for our B2B customers and bring joy to the lives of the millions who love to play our casino and mobile games.
We strive to lead in responsible gameplay, governance, employee wellbeing and sustainability, and we are a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential.
We welcome applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity.
EEO M/F/D/V
World Leader in Gaming Entertainment
Robust benefits package
Global career opportunities
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Travel Expectations
Up to 25%
Additional Information
At this time, we are unable to sponsor work visas for this position.
Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
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