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Urgent! Field Service Technician Job Opening In Auckland – Now Hiring Confidential
Overview
Are you ready to join a world-class team and make a significant impact?
As a Field Service Technician at Aristocrat, you'll be at the forefront of delivering outstanding technical support and service excellence across customer sites.
You will play a crucial role within our organization, ensuring our electronic gaming machines operate flawlessly and our customers experience uninterrupted enjoyment.
We are looking for someone ambitious and technically minded who thrives in a dynamic, customer-focused environment.
Join us and be the face of Aristocrat, where your expertise and dedication will be highly valued!
What You'll Do
Customer & Technical Service
Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site.
Handle equipment installation, removal, upgrades, modifications, and game changes at customer sites, even during venue closures.
Investigate and resolve complex system faults, and perform required repair work.
Respond promptly and authoritatively to service calls to meet customer expectations and SLA requirements.
Collaborate efficiently with venue staff to maintain high customer happiness.
Reporting & Documentation
Accurately collect and report all activities using Aristocrat's field service management tools.
Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory.
Record all part usage and ensure returns are completed as per ATA's SLA and compliance standards.
Assist with internal service reporting and respond to departmental requests when required.
Workplace Health & Safety (WHS) & Compliance
Understand and align with Company and venue WHS policies, procedures, and regulations.
Ensure the health, safety, and welfare of all employees, visitors, and contractors.
Follow accident/incident/near miss processes and conduct investigations as required.
Ensure all activities align with Company, legislative, and regulatory requirements.
What We're Looking For
Required
Electrical registration and working permit with NZEWRB preferred but not mandatory
Minimum 2 years, experience in electrical gaming machine servicing and repairs preferred
Electro-mechanical service experience
Background or qualifications in computer support and/or computer network systems.
Must be physically capable of handling heavy equipment
Ability to work in NZ/Work permit
Proven problem-solving ability and ability to adapt quickly to changing demands.
Ability to contribute ideas for change and process improvement from own experience
Self-motivated and able to work independently across multiple customer sites.
Proficient in using mobile devices and field service applications for reporting.
Flexibility to work weekends and public holidays as needed.
Monday - Friday 08:30 - 5pm availability with on-call duties from Monday to Sunday.
Willingness to travel outside of Auckland and stay overnight to support other teams.
Car, phone, and tools provided with the job.
On-the-job training and health insurance included.
Physical Requirements
Able to lift/move up to 25kg safely, using accurate manual handling techniques and tools.
Comfortable stepping up onto a safety step and working in variable physical environments.
Comfortable standing for most of the workday.
Capable of flexing, crouching, and performing tasks at ground level when necessary.
Capable of raising arms overhead and performing tasks at shoulder level if necessary.
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games.
We deliver great performance for our B2B customers and bring joy to the lives of the millions who love to play our casino and mobile games.
We strive to lead in responsible gameplay, governance, employee wellbeing and sustainability, and we are a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential.
We welcome applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity.
EEO M/F/D/V
World Leader in Gaming Entertainment
Robust benefits package
Global career opportunities
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Travel Expectations
Up to 25%
Additional Information
At this time, we are unable to sponsor work visas for this position.
Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
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Unlock Your Field Service Potential: Insight & Career Growth Guide
Real-time Field Service Jobs Trends in Auckland, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Field Service in Auckland, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3748 jobs in New Zealand and 725 jobs in Auckland. This comprehensive analysis highlights market share and opportunities for professionals in Field Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Confidential is currently hiring and seeking a Field Service Technician to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Field Service Technician Jobs Auckland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Field Service Technician Jobs New Zealand varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Field Service Technician typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Field Service Technician, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Field Service Technician interview at Confidential, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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