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Urgent! Field Service Technician Job Opening In Auckland – Now Hiring Aristocrat Technologies New Zealand Lt



Job description

Job Description

Are you ready to join a world-class team and make a significant impact?

As a Field Service Technician at Aristocrat, you'll be at the forefront of delivering outstanding technical support and service excellence across customer sites.

You will play a crucial role within our organization, ensuring our electronic gaming machines operate flawlessly and our customers experience uninterrupted enjoyment.

We are looking for someone ambitious and technically minded who thrives in a dynamic, customer-focused environment.

Join us and be the face of Aristocrat, where your expertise and dedication will be highly valued!

What You'll Do

Customer & Technical Service

  • Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site.

  • Handle equipment installation, removal, upgrades, modifications, and game changes at customer sites, even during venue closures.

  • Investigate and resolve complex system faults, and perform required repair work.

  • Respond promptly and authoritatively to service calls to meet customer expectations and SLA requirements.

  • Collaborate efficiently with venue staff to maintain high customer happiness.

  • Reporting & Documentation

  • Accurately collect and report all activities using Aristocrat’s field service management tools.

  • Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory.

  • Record all part usage and ensure returns are completed as per ATA's SLA and compliance standards.

  • Assist with internal service reporting and respond to departmental requests when required.

  • Workplace Health & Safety (WHS) & Compliance

  • Understand and align with Company and venue WHS policies, procedures, and regulations.

  • Ensure the health, safety, and welfare of all employees, visitors, and contractors.

  • Follow accident/incident/near miss processes and conduct investigations as required.

  • Ensure all activities align with Company, legislative, and regulatory requirements.

  • What We're Looking For

    Required

  • Electrical registration and working permit with NZEWRB preferred but not mandatory

  • Minimum 2 years, experience in electrical gaming machine servicing and repairs preferred

  • Electro-mechanical service experience

  • Background or qualifications in computer support and/or computer network systems.

  • Must be physically capable of handling heavy equipment

  • Ability to work in NZ/Work permit

  • Proven problem-solving ability and ability to Adapt quickly to changing demands.

  • Ability to contributes ideas for change and process improvement from own experience

  • Self-motivated and able to work independently across multiple customer sites.

  • Proficient in using mobile devices and field service applications for reporting.

  • Flexibility to work weekends and public holidays as needed.

  • Monday - Friday 08:30 - 5pm availability with on-call duties from Monday to Sunday.

  • Willingness to travel outside of Auckland and stay overnight to support other teams.

  • Car, phone, and tools provided with the job.

  • On-the-job training and health insurance included.

  • Physical Requirements

  • Able to lift/move up to 25kg safely, using accurate manual handling techniques and tools.

  • Comfortable stepping up onto a safety step and working in variable physical environments.

  • Comfortable standing for most of the workday.

  • Capable of flexing, crouching, and performing tasks at ground level when necessary.

  • Capable of raising arms overhead and performing tasks at shoulder level if necessary.


  • Required Skill Profession

    Other Installation, Maintenance, And Repair Occupations



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