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Urgent! Field Service Engineer Job Opening In Auckland – Now Hiring Thermo Fisher Scientific

Field Service Engineer



Job description

Thermo Fisher Scientific are providing an opportunity for a driven, customer orientated to join our Auckland based team.

In this role, you will be part of a strong close team providing support and assistance to our customers, ensuring satisfaction while resolving issues they may encounter.

The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a proven technical background.

What will you do?

  • Provide exceptional on-site technical support to customers, ensuring prompt and accurate issue resolution
  • Diagnose and solve problems, guiding customers through solutions and steps.
  • Install, configure, and maintain hardware and software systems for customers, ensuring efficient performance and functionality.
  • Collaborate with multi-functional teams, including global support, to advance sophisticated issue resolution product improvement.
  • Stay up-to-date with product knowledge and industry trends to optimally address customer inquiries and provide relevant solutions.
  • Conduct regular feedback with customers to ensure their satisfaction and capture feedback for continuous improvement.
  • Assist in crafting and updating documentation, including installation guides and diagnostic procedures.
  • Provide training and mentorship to customers on the use and maintenance of our products.
  • Travel to customer sites as needed to perform installations, repairs, and upgrades.
  • Maintain accurate records of customer interactions, issues, and resolutions.
  • Requirements:

  • Tertiary education in Engineering Technology, or a related field.
  • Electrical Workers License and Registration
  • Ability to think analytically to diagnose and resolve technical issues.
  • Proficient in using remote desktop tools and customer relationship management (CRM) software.
  • Strong interpersonal skills, with the ability to effectively explain technical concepts to non-technical individuals.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Strong customer service orientation and a passion for delivering outstanding customer experiences.
  • Diligent with excellent interpersonal and time management skills.
  • Flexibility to travel and work outside regular business hours when required.
  • Valid driver's license and ability to operate company vehicles.
  • Skills & Attributes

  • Strong analytical skills.
  • Organisational skills with an ability to prioritise manage time effectively and meet agreed deadlines.
  • Effective interpersonal, communication and listening skills.
  • A dedication and commitment towards displaying a professional and positive attitude to work.
  • An ability to think strategically and laterally in order to enhance business opportunities.
  • Someone who takes initiative and can work independently, while maintaining an enthusiastic, upbeat and positive attitude as a great teammate.
  • Ability to build and foster meaningful and beneficial partnerships with our customers, suppliers and peers.
  • Proficient in Microsoft applications including Microsoft office.
  • Benefits

  • Join our team and take advantage of these great benefits!


    Required Skill Profession

    Engineers



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      Unlock Your Field Service Potential: Insight & Career Growth Guide


    • Real-time Field Service Jobs Trends in Auckland, New Zealand (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Field Service in Auckland, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3748 jobs in New Zealand and 725 jobs in Auckland. This comprehensive analysis highlights market share and opportunities for professionals in Field Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Field Service Engineer Job?

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Thermo Fisher Scientific adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying New Zealand laws and regulations
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    • Interview Tips for Field Service Engineer Job Success
      Thermo Fisher Scientific interview tips for Field Service Engineer

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Thermo Fisher Scientific's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
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      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
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      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
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      Final Thought:

      To prepare for your Field Service Engineer interview at Thermo Fisher Scientific, research the company, understand the job requirements, and practice common interview questions.

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