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Urgent! Entry Level Support Engineer Job Opening In Far North – Now Hiring New Era Technology
Join New Era Technology, where People First is at the heart of everything we do.
With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow.
Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development.
Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits.
Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.
Apply today and help us shape the future of work—together.
What is the role?
Monday-Thursday, 8 hours daily and Friday, 6 hours daily with some customer site work required.
Based on-site in Manukau and working within the education sector, you will be the first point of contact for any IT-related issues.
Through face-to-face interactions and managing the ticket board, you'll deliver excellent customer service, effectively communicate with non-technical users, and prioritize and troubleshoot technical problems.
You'll also collaborate with cross-functional teams to resolve complex issues.
This role involves local travel across Manukau, so flexibility is important.
As part of your responsibilities, you'll complete daily timesheets, which requires strong attention to detail.
No company vehicle provided.
Requirements
Must be an NZ Citizen or hold permanent residency
Must have a NZ Driver's License (Full or Restricted)
Responsibilities
Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)
Diagnose and troubleshoot technical issues reported by clients.
Document and track client issues using a ticketing system.
Escalate unresolved issues to appropriate teams and follow up until resolution.
Stay up to date with product knowledge and industry trends to provide accurate and timely support.
Technical Skills
Practical technical knowledge in supporting and implementing:
Windows 11
Windows Server ****
Azure Active Directory
Firewalls (FortiGate)
Switching (Ruckus, HP, Allied Telesis)
Wireless (Ruckus, Aruba/HP, Aerohive)
Printers/Copiers
What we offer
A friendly team environment with a strong technical support network.
Opportunity to work with the IT industry's latest technologies.
Internal career growth for high performers and IT super-stars.
An opportunity to earn while you learn.
#J-*****-Ljbffr
✨ Smart • Intelligent • Private • Secure
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Unlock Your Entry Level Potential: Insight & Career Growth Guide
Real-time Entry Level Jobs Trends in Far North, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Entry Level in Far North, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 746 jobs in New Zealand and 8 jobs in Far North. This comprehensive analysis highlights market share and opportunities for professionals in Entry Level roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! New Era Technology is currently hiring and seeking a Entry Level Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Entry Level Support Engineer Jobs Far North.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at New Era Technology adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Entry Level Support Engineer Jobs New Zealand varies, but the pay scale is rated "Standard" in Far North. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Entry Level Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Entry Level Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Entry Level Support Engineer interview at New Era Technology, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the New Era Technology's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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