Join New Era Technology, where People First is at the heart of everything we do.
With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow.
Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development.
Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits.
Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.
Apply today and help us shape the future of work—together.
Monday - Friday 38hour working schedule.
Based in Central/Newmarket Auckland and working within the education sector, you will be the first point of contact for any IT-related issues.
Through a mixture of face-to-face interactions and remote support you will manage the ticket board, and deliver excellent customer service, effectively communicating with non-technical users, while you prioritize and troubleshoot technical problems.
You'll also collaborate with cross-functional teams to resolve complex issues.
This role may involve some travel across central Auckland, so flexibility is important.
As part of your responsibilities, you'll complete daily timesheets, which requires strong attention to detail.
No company vehicle provided.
Please note that this is a general description.