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Urgent! Duty Manager Job Opening In Auckland – Now Hiring Hind Management



Job description

Base pay range: NZ$61,******/yr - NZ$62,******/yr
About The Role - Te Mahi
We are looking for an enthusiastic Duty Manager who knows how to get the best out of their team and leads from the front by setting and providing the highest levels of customer service.
A team player who enjoys the hospitality industry and wants to further their career.
This role is based at Sudima Auckland City.
It is permanent full-time with a guaranteed minimum of 40 hours per week.
The pay rate is $***** per hour.
Key Responsibilities
Manage Front Office Operations including rostering
Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
Operate within departmental budgets through effective stock and cost controls and well-managed schedules
Set departmental targets and objectives, work schedules, budgets, and policies and procedures
Obtain maximum occupancy and average rate
Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services
Valet parking
Lead emergency procedures to ensure the safety of all guests, possessions, property and team members
Manage the appearance, standards, and performance of the Front Office team with an emphasis on training and team work
Ensure team members have up-to-date knowledge of all room categories and amenities
Ensure staffing levels cover business demands
Train and develop the Front Office team
Ensure communication meetings are conducted and post-meeting minutes are generated
Conduct weekly operations team meetings to discuss routine operational matters, sales target, guest feedback, and action taken for service recovery
Comply with the Sale and Supply of Alcohol Act **** and amendments, Smokefree Environments Act ****, and Gambling Act **** – New Zealand Legislation
Comply with the terms and conditions of the premises liquor and gaming licence/s
Ensure all staff are aware of their obligations pursuant to the Sale and Supply of Alcohol **** and the company's liquor licence
Requirements
NZQF Diploma (ANZSCO Skill Level 2)
OR At least three years of relevant experience may substitute for the qualification
You will need a current General Managers Certificate
Ability to remain calm under pressure, willing to go the extra mile
Outstanding communication and customer service skills, with good attention to detail
Confident, well-motivated, enthusiastic and determined
Flexible and adaptable in approach
Work to a high standard
Approachable and flexible and a team player
Committed to continuing professional development
Flexibility to work outside normal hours as required.
(Which may include early morning starts, late finishes, weekends and public holidays)
Can work on a rotating roster
Benefits
Well-being programme including Health insurance discounts
Excellent reward & recognition events
Free car parking
Long service and anniversary gifts and benefits
Staff, family and friends rates within our network of hotels
Paid training and individual Employee Development Plans
Life insurance cover after successful probation period
Who We Are - Ko Wai Matou
Here at Sudima Hotels, we have one passion, you!
We care, we do the right thing and we work together.
As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.
We believe 'We Are all Valued – He Kura te Tangata' and our success is a direct reflection of our people and our company culture.
We live and breathe Manaakitanga, hospitality is at the heart of all that we do.
As a Five Star Employer of Choice Award winner in ****, ****, and ****, our people love coming to work every day and we think you will too!
Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses.
As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.
We encourage people from diverse backgrounds to apply.
We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.
We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Other
Industries
IT Services and IT Consulting
Location
Auckland, Auckland, New Zealand
Contact: Hind Management – Talent Acquisition Team*************** or ******
#J-*****-Ljbffr


Required Skill Profession

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