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Urgent! Dispatch Services Centre Operator Job Opening In Auckland – Now Hiring Wilson Group
Join New Zealand’s Leading Security Company – FIRST Security!
At FIRST Security, we are committed to keeping people safe and secure across New Zealand.
As one of the country’s market leaders in security, we’re looking for a National Operations Centre Operator to join our dedicated team based in Mount Wellington.
This is an exciting opportunity to play a key role in ensuring the safety and security of our clients, while working in a dynamic, fast-paced environment.
About the Role:
As a National Operations Centre Operator, you will be responsible for managing a variety of security alerts, ensuring swift, effective responses to incidents, and maintaining the highest levels of customer service.
You will be part of a supportive and dynamic team, ensuring that all dispatch operations run smoothly, with a focus on accuracy, timeliness, and professionalism.
Key Responsibilities:
• Dispatching jobs of varying service type, priority and maintaining service levels
• Monitoring and responding to alarm events/alerts in line with company policies
• Investigating delays or service failures and ensuring comprehensive incident reports are sent
• Maintaining strict adherence to data privacy and confidentiality policies
• Liaising with clients and handling sensitive information professionally
• Log all events accurately, ensuring clear communication with clients and internal teams
•
About You:
We are looking for someone who thrives in a fast-paced environment and can maintain composure under pressure.
You should have:
• Minimum of 12 months’ experience in a customer service, monitoring, or dispatch centre environment
• English as a first language with an excellent command of the language in written and verbal contexts
• Strong communication skills, with fluency in both written and spoken English
• Experienced and proficient at working with CRM systems, contact centre phone systems, and monitoring interfaces
• A positive, professional, and friendly phone manner
• Hands-on experience in real-time crisis management across inbound communications and surveillance systems
• Proven ability to apply critical thinking and problem-solving skills in fast-paced, dynamic settings
• An eye for detail and the ability to manage confidential information with discretion
• Willingness to take on cross-functional responsibilities and collaborate beyond core role boundaries
What We Offer:
• Living wage
• Full time 40hrs per week
• Shift Roster 14:00 – 24:00 Friday - Monday
• Free Parking Onsite for your convenience
• Access to First Security’s Perks Program, with discounts across a wide range of retailers, petrol, and groceries
• Ongoing Training & Development to help you grow in your role
• Welfare checks and a strong company culture focused on your Health & Safety
• Full access to EAP services, including confidential counselling and financial budgeting support for you and your family
If you are a proactive, self-motivated individual who thrives in a fast-paced environment, we want to hear from you!
Apply Today! Or send an email to ******************************* for more information or to arrange a confidential discussion about this role.
Material Recording, Scheduling, Dispatching, And Distributing Workers
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Unlock Your Dispatch Services Potential: Insight & Career Growth Guide
Real-time Dispatch Services Jobs Trends in Auckland, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Dispatch Services in Auckland, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1624 jobs in New Zealand and 384 jobs in Auckland. This comprehensive analysis highlights market share and opportunities for professionals in Dispatch Services roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Wilson Group is currently hiring and seeking a Dispatch Services Centre Operator to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Dispatch Services Centre Operator Jobs Auckland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Wilson Group adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Dispatch Services Centre Operator Jobs New Zealand varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Dispatch Services Centre Operator typically include Material Recording, Scheduling, Dispatching, And Distributing Workers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Dispatch Services Centre Operator, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Dispatch Services Centre Operator interview at Wilson Group, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Wilson Group's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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