Overview
Join New Zealand’s Leading Security Company – FIRST Security!
At FIRST Security, we are committed to keeping people safe and secure across New Zealand.
As one of the country’s market leaders in security, we’re looking for a National Operations Centre Operator to join our dedicated team based in Mount Wellington.
This is an exciting opportunity to play a key role in ensuring the safety and security of our clients, while working in a dynamic, fast-paced environment.
About the Role
As a National Operations Centre Operator, you will be responsible for managing a variety of security alerts, ensuring swift, effective responses to incidents, and maintaining the highest levels of customer service.
You will be part of a supportive and dynamic team, ensuring that all dispatch operations run smoothly, with a focus on accuracy, timeliness, and professionalism.
Key Responsibilities
- Dispatching jobs of varying service type, priority and maintaining service levels
- Monitoring and responding to alarm events/alerts in line with company policies
- Investigating delays or service failures and ensuring comprehensive incident reports are sent
- Maintaining strict adherence to data privacy and confidentiality policies
- Liaising with clients and handling sensitive information professionally
- Log all events accurately, ensuring clear communication with clients and internal teams
About You
We are looking for someone who thrives in a fast-paced environment and can maintain composure under pressure.
- Minimum of 12 months’ experience in a customer service, monitoring, or dispatch centre environment
- English as a first language with an excellent command of the language in written and verbal contexts
- Strong communication skills, with fluency in both written and spoken English
- Experienced and proficient at working with CRM systems, contact centre phone systems, and monitoring interfaces
- A positive, professional, and friendly phone manner
- Hands-on experience in real-time crisis management across inbound communications and surveillance systems
- Proven ability to apply critical thinking and problem-solving skills in fast-paced, dynamic settings
- An eye for detail and the ability to manage confidential information with discretion
- Willingness to take on cross-functional responsibilities and collaborate beyond core role boundaries
What We Offer
- Living wage
- Full time 40hrs per week
- Shift Roster 14:00 – 24:00 Friday - Monday
- Free Parking Onsite for your convenience
- Access to First Security’s Perks Program, with discounts across a wide range of retailers, petrol, and groceries
- Ongoing Training & Development to help you grow in your role
- Welfare checks and a strong company culture focused on your Health & Safety
- Full access to EAP services, including confidential counselling and financial budgeting support for you and your family
If you are a proactive, self-motivated individual who thrives in a fast-paced environment, we want to hear from you!
Apply Today! Or send an email to for more information or to arrange a confidential discussion about this role.
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