Urgent! Digital Support Analyst Job Opening In Auckland – Now Hiring Ports Of Auckland
OverviewThe city of Auckland and the Port of Auckland have grown together on the Waitemata for more than 175 years.
Port of Auckland is part of the special character of our city and plays a vital role in our economy, delivering the things we need and enjoy.
Nearly three-quarters of the port's inbound cargo stays within the Auckland and Upper Waikato region.
Our location on Auckland's doorstep means the delivery of goods is quick, the cost of goods is low, and we are focusing on reducing our carbon footprint to become a sustainable Port.
We also have a network of freight hubs throughout the North Island to improve access to the port for the provinces.As part of our Tiaki Tech team (Tiaki - to care, protect, and guard), we're looking for a dedicated and skilled Digital Support Analyst to deliver high-quality operational IT support across Port of Auckland.
This role ensures our business systems and infrastructure run reliably and securely - supporting everything from desktops and networks to industrial control systems.You'll work at the frontline of our IT operations - providing Level 1 and 2 support, managing incidents, responding to service requests, and monitoring the health of our systems.
You'll also help manage on-call support and contribute to the resolution of high-severity incidents across business-critical technology platforms.This is a great opportunity for someone passionate about customer service, eager to grow in a dynamic environment, and ready to contribute to a high-performing digital team.About youKo wai koeYou're a natural problem-solver with a strong service mindset.
You have hands-on experience supporting IT systems, enjoy technical troubleshooting, and can communicate effectively with a wide range of stakeholders.You'll bring:A tertiary qualification in Information Technology or related discipline2+ years of experience in multi-discipline IT support roles in complex environmentsSolid knowledge of Windows Server and Desktop systemsExperience with M365 Administration including Teams, Exchange, Sharepoint, Entra IDExcellent communication and stakeholder engagement skillsStrong troubleshooting and High Severity incident management capabilitiesA customer-first attitude and the ability to work both independently and collaborativelyBonus if you also have:ITIL Foundation CertificationServiceNow experienceCyber Security knowledgeMicrosoft 365 certificationsOperational Technology (OT) experience or previous work in a port or industrial environmentProvide Level 1-2 IT support and resolve incidents in a timely and customer-focused mannerMonitor digital systems and respond to events, alerts, and issues proactivelyManage helpdesk requests and ensure service level agreements (SLAs) are metEscalate complex issues to internal teams or vendors as requiredParticipate in an on-call support roster, including after-hours critical incident supportMaintain documentation, standard operating procedures (SOPs), and asset recordsSupport change control processes and software releasesMonitor OT/IT equipment, hardware, and software performanceAssist with IT procurement and asset lifecycle managementContribute to continual improvement of processes, tools, and service deliveryMentor junior team members and lead by example within the Tiaki Tech team(T&Cs apply)BenefitsFree onsite parking and gymFree internal shuttle service to public transport15 days of wellbeing leave per year + optional 5th week of annual leaveAnnual flu shots and confidential counsellingFlexible working optionsCareer development and learning pathwaysOnsite physiotherapist and psychotherapistDiscounts at PB Tech, Specsavers, Southern Cross, and moreWant to be part of a team that helps keep Auckland moving?
Apply now and bring your skills to the digital front line at one of New Zealand's most important organisations.We pride ourselves on being a great place to work and consider all employees part of the port whanau.At Port of Auckland, we celebrate and embrace diversity, and welcome applications from people of all backgrounds.
We are dedicated to fostering an environment where Everyone can be themselves.
'Kia Kaha, Kia Maia.
''Give of your best, be confident in your ability.
'
#J-*****-Ljbffr
✨ Smart • Intelligent • Private • Secure
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Unlock Your Digital Support Potential: Insight & Career Growth Guide
Real-time Digital Support Jobs Trends in Auckland, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Digital Support in Auckland, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4765 jobs in New Zealand and 638 jobs in Auckland. This comprehensive analysis highlights market share and opportunities for professionals in Digital Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Ports Of Auckland is currently hiring and seeking a Digital Support Analyst to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Digital Support Analyst Jobs Auckland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Ports Of Auckland adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Digital Support Analyst Jobs New Zealand varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Digital Support Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Digital Support Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Digital Support Analyst interview at Ports Of Auckland, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Ports Of Auckland's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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